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TriNet - A Realistic View
Updated August 30, 2018

TriNet - A Realistic View

Taryn Howard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet for all our HR related functions, specifically Payroll and Benefits.
  • Provides a robust benefit package for our employees
  • Has a nationwide operation
  • Has designated client service personnel
  • The systems are adequate, not great.
  • Client personnel are constantly changing. We are on our third representative in 26 months.
  • Initial implementation was good, but we found out later that things were missed.
The service is highly dependent on the person. Some people have been great, others meh. In one case where we ended up speaking to a labor lawyer about an HR issue, it seemed that the advice we had gotten from the HR "specialist" was wrong.

The transition to the new system seems strange. It has been in Beta for months, and when you click on some icons it takes you back to the old version. I can't create my own reports.
I can do most of what I need to do online and I can contact someone for the rest.
  • It has improved the benefit package we offer our employees.
  • It has reduced the time needed to manage payroll and benefits.
  • It makes it easier to onboard new employees.
TriNet has better systems and customer service. We switched because Paychex was making routine errors and I did not have the time to monitor them. The customer service was not good, and management was very unresponsive. They even made the transitioning process difficult, which was the final nail in that coffin.
I think it is good for small companies like ours. I am not sure how good it would be at handling more complex organizations.

TriNet Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.5
Pay calculation
10
Benefit plan administration
10
Direct deposit files
Not Rated
Salary revision and increment management
9
Reimbursement management
9
4.3
Approval workflow
5
Balance details
5
Annual carry-forward and encashment
3
8.7
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
4.0
Report builder
4
Pre-built reports
4
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
6.0
New hire portal
6
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

9 - 1 person uses it for administration, the other 8 employees use it to access their payroll and benefits information and manage PTO.
Not sure what is meant by support.
  • Payroll
  • Benefits
  • PTO Management
  • None
  • None
It is getting expensive for the quality. The systems continue to disappoint.

Using TriNet

ProsCons
Technical support not required
Unnecessarily complex
Not well integrated
Inconsistent
Slow to learn
Cumbersome
  • Submitting Payroll
  • Getting reports out
  • Finding things - the new version seems to be missing functions