TriNet Customer for 8 years - The Good, The Bad and the Ugly.
August 20, 2018

TriNet Customer for 8 years - The Good, The Bad and the Ugly.

Michael E. Wilson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet provides all of our HR, Payroll, Workers Comp, EPL, Health Benefits, 401K as well as other PEO services. We consider TriNet as a valued part of our company and management team. Being a small company, TriNet provides benefits and services that we would not have the opportunity to otherwise.
  • Large variety in mix of health benefits offering nationwide
  • Nationwide Human Capital services and support
  • Online web portal functionality and support (HR Passport)
  • Lack of communication and interaction from TriNet senior executives with their client. Communication and interaction is non-existant unless you are a member of TriNet's CAB.
  • Raising health benefits costs (medical) year after year with no communication or interaction from senior management. Designated TriNet HCC are just delivering the message with no insight from higher management. We will be forced to look for other PEOs if the medical costs / annual premiums continue at the same high rates.
Our assigned HCC and CSC representatives are truly "rock stars" for us. If not for them, the TriNet overall service and support is weak to non-existent. We can only count on our HCC and CSC assigned representatives.
As of right now, the benefits of being a customer of TriNet still out weigh the pain of moving to a different PRO organization. However that line is very close to tipping over to moving to another PEO because of issues experienced and lack of communication & interaction as previously mention in this survey.
  • TriNet has provided us with a wide selection of health benefits for a company our size.
  • TriNet provides us to hire employees on a national basis and sets up the required local and state employment and payroll requirements and processes.
  • TriNet provides all of our Human Capital functions.
TriNet's Expense is better than the WebExpense and TriNet's Nettime is worst that TimeAttend.
Overall services for a small employer/company are there with TriNet if willing to have no communication or interaction with senior management at TriNet. They (senior mgmt.) appear to be too focused and busy on growing the revenues rather than building and maintaining strong endearing relationships with their current client base.

TriNet Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
Not Rated
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
8
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated