TriNet and Earle Baum Center
May 29, 2019

TriNet and Earle Baum Center

Kati Aho | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet for Payroll and Paid Time off requests/approval and tracking. We run multiple reports for our financial records, track time off, banked time off, expense tracking. Our CEO meets with the HR support person on a regular basis to keep her up to date. We utilize financial and HR support on a regular basis. We work closely with our TriNet representatives on sensitive employee matters.

Pros

  • HR support person is excellent. She is available and understands our business and our business needs. Because we stay in touch, it is easy to review situations going on without having to backtrack. We appreciate that this position is not frequently moved, as our personal relationship really helps us to make a quick decision.
  • The financial support is excellent. They are available and always helpful for quick and more extensive issues.
  • For me (I am fully sighted) the online HR Passport is easy to use and helps me get to information quickly.

Cons

  • Insurance (disability) and other notification are often difficult to understand. Our company has lost our CEO and Finance director in the past year so many things are new to us. If these types of documents came with a link or definition it would be helpful.
  • I love our support people but it seems that they carry such a heavy workload they often don't get back or are available as needed. This seems to have increased at TriNet over the past 15 years I have been with them (over two separate jobs). I'd like TriNet to appreciate what great support their Finance and HR support folks do and try not to overload them.
  • We are still waiting for accessible access to HR Passport for our employees with sight loss. We have offered to have experts test and give feedback.
Customer service is exceptional, but our support team seems very VERY busy and perhaps overloaded.
For our specific business, TriNet is great if you are sighted, not so great if not. I spend time supporting our CEO, Technical Manager, Intake Counselor and Independent Living Skills instructor - whom all have very limited sight (2 people) or are totally blind (2 others) because they can not navigate HR passport.
  • We do not take advantage of many of the offerings around performance planning for staff, succession, recruiting, onboarding and performance goals, but we are looking into it.
  • We do not use report building but plan to take the class to take advantage.
  • Our HR representative has been instrumental in supporting and advising on employee issues and business objectives.
I can't remember all of them, implementation was about 10 years ago. TriNet had the best interface online and came in at a lower overall cost.
Love the support from our HR and Finance support. The help desk is also good and I am happy to recommend them to our staff. The availability of insurance (Medical, Vision and Dental) for our staff is highly valued for a small business like ours (16 FTE employees).

TriNet Feature Ratings

Employee demographic data
Not Rated
Employment history
9
Job profiles and administration
3
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
5
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
9
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
Not Rated
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
8
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
5
Employee recognition
5
Report builder
Not Rated
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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