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great service, but phone number for Europe would be also fantastic
July 14, 2020

great service, but phone number for Europe would be also fantastic

Kasia Doyle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We are a small 200-people company headquartered in Germany. We have a unit in the U.S. comprising approx. 10 people. We have no specialist for U.S. HR topics, so we use TriNet for that - mainly for payroll, but also when we need U.S. HR to advise. TriNet also fills out various official forms for us (e.g. maternity disability).
  • Specialised in HR topics
  • Everything can be done online, great system, easy payroll input, great reports, self-service for employees
  • Quick response time to emails
  • Phone number that can be used when calling from outside the U.S. could be provided
We cannot call TriNet from Europe (sadly, the number is only accessible from the U.S.), but we have a dedicated account manager Marina Affonso who always responds very quickly to our emails. The most complicated procedure that we needed to go through with help for TriNet lately was furloughing 3 employees.
  • Staying within HR compliance
  • Reduce the time HR spent on the U.S. unit
  • Making payroll painless and quick
  • Amazingly simple when we were audited by an external auditor (we could provide all documents/reports in no time)
BambooHR is what we use Company-wide. We absolutely love it for its simplicity and user-friendliness, on that it really beats TriNet. That being said, we don't use BambooHR for payroll where TriNet seems to cover it really well and with the TriNet HR support team, we can always ask any question. WorkForce Now and Workday are totally outdated and are a real pain to use.
TriNet is suitable when a Company, like us, has a unit in the U.S. but no HR person there.

TriNet Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Reimbursement management
10
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using TriNet

10 - Regular employees (Sales, Marketing, Finance, HR)
3 - Finance, HR
  • Payroll
  • HR questions
  • Documents and procedures
  • Reporting
  • On- and offboarding documentation
  • Furloughs during covid
  • HR support
BambooHR, Atlassian JIRA Align (formerly AgileCraft), Atlassian Confluence

Evaluating TriNet and Competitors

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Always

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Reporting
  • Payroll
  • Employee Changes
  • No phone number for Europe, so it's impossible to call Customer Service