Objective and Honest Review - no fluff!
October 20, 2021
Objective and Honest Review - no fluff!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
TriNet is used by our whole organization as a PEO company. TriNet provides payroll services as well as 401k retirement through Transamerica and our medical benefits.
- Medical / Health Benefits - the process from start to finish is seamless; great offerings with numerous choices.
- Great customer service - we have a dedicated team that stays in touch through bi-weekly meetings, emails, and constant communication.
- Payroll processing - this may seem simple but unless you have been with a company that couldn't seem to get it right - you don't understand the depth of that statement.
- Really listening - this is part of excellent customer service - but again, doesn't always come naturally to most companies, or most account managers.
- The payroll platform does not currently allow for shift workers who are also salaried. This becomes a problem when you have terms or new hires. We have communicated this need to our account manager, and she said this may possibly be added next year.
- 401k / retirement communication - I realize this is through Transamerica, but unless it is the annual reporting, our employees don't receive communication throughout the year. It would be a good idea to communicate at least quarterly with reminders to enroll, ways to reach out to someone when you have questions, etc.
- Also payroll platform related - any payroll cycle that has new hires or terms requires us to an admin pay code in order to override the system's calculated hours for the salaried employees. It would be nice if we could enter those hours without having to do a manual plug.
- TriNet was presented to our company as specializing in government contracting however there are numerous situations (previously described) that TriNet had no idea how to handle.
- The TriNet platform (or company in general) is not able to handle employees who live overseas and are required to be paid in euros. It would be really great if this was part of the capability package.
- TriNet offers many benefit plans to our employees which are spread out across the country. A wide variety of offerings allows our employees more choices to make the best decision for their family.
- TriNet does not offer help with our EEO reporting for our Veteran status. They may in the future be able to update the platform, but currently, this data is not a required question for the employees and it isn't possible for us to make it a required question when the employees log in.
- We have worked through our initial problems with payroll processing and are now much more efficient. Having a great team of people to work with at TriNet has made all the difference!
We were already working remotely, so TriNet hasn't really impacted our company's workload or processes during the pandemic. However, I believe that more of the TriNet team has been able to work remotely, which has made a difference for us in the response time as well as their work/life balance.
Do you think TriNet delivers good value for the price?
Yes
Are you happy with TriNet's feature set?
Yes
Did TriNet live up to sales and marketing promises?
Yes
Did implementation of TriNet go as expected?
Yes
Would you buy TriNet again?
Yes
The other service company we have used is "AAP" or American Automated Payroll. AAP was the only other company I would ever switch to if we were to leave TriNet. Same level of customer service, interactive listening, and also product quality. I worked with them for over 4 years at a previous company and they also do an excellent job. I would say TriNet is their equal and that is a high honor!