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Would look for something else.
October 31, 2021

Would look for something else.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is used for payroll and health insurance for our company. It allows our small company to provide a benefit to our employees.
  • Allows staff to check payments.
  • Provides various levels of insurance so our team can select what is best for them.
  • The platform is difficult to maneuver.
  • There is no one point of contact.
  • The help section is a maze on non-help.
  • If you do not know specifically what a report is called, good luck finding it.
  • Answers and help are delayed.
  • Trying to use the chat most often end in a case and "will get back to you."
It feels as though unless you know the specific term to search for you are going to be sent on a headache-causing goose chase. Emails are delayed as there is no one point of contact.
Only because we started with TriNet with a dedicated person we were able to learn the basics of TriNet and it's platform.
  • TriNet has allowed us to conduct payroll and direct deposits easily.
  • TriNet has made it difficult for employees to find information needed, requesting the OM to search - not a good use of time.
They would send out newsletters and updates - suggestions and tips.

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

No

TriNet offers assistance on payrolls and insurance for companies. However, over the last two years our company feels like they have increased prices, removed some of the helpful aspects (a main point of contact) and honestly become more of a headache as we feel we are left to sort out issues on our own.

TriNet Feature Ratings

7.6
Employee demographic data
Not Rated
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
7
4.5
Pay calculation
4
Off-cycle/On-Demand payment
2
Benefit plan administration
4
Direct deposit files
Not Rated
Salary revision and increment management
8
Reimbursement management
Not Rated
8.5
Approval workflow
Not Rated
Balance details
9
Annual carry-forward and encashment
8
5.0
View and generate pay and benefit information
6
Update personal information
6
View job history
6
View company policy documentation
2
Employee recognition
Not Rated
Asset Management ()
Not Rated
1.3
Report builder
1
Pre-built reports
2
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
3.0
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
3
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated