Item: TriNet
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

TriNet is our Human Resources partner for our entire company. It allows our employees to have 24/7 access to their earnings statements, medical benefits, time off, tax information, etc., through the website or phone app. As an employee, it helps me stay organized. As part of the human resources support staff, it helps me guide employees to the information they need quickly and easily.

Pros and Cons

Provides easy access to earnings statements.
Allows direct deposits to be sent to up to 5 different accounts.
Has detailed medical insurance information - policy numbers, which family members are covered, etc.
Easy report customization and access for support staff.
Provides laws/policies for all states where we have employees.

At times it can hard to schedule a phone call with the company support specialists.

Support Rating

TriNet has helped us streamline our own HR processes. From the employment application process to hiring and to separation, TriNet has guided us on what information is needed and forms to use. Their website has also been great backup for having all personnel files stored as electronic files instead of paper files.

Usability

As an employee, I find TriNet to be extremely user-friendly. As a human resources staff member, I sometimes have a hard time finding some information, since there is so much available. I know that I have seen it on the website, but where? This may also be due to the many improvements that have been done in the last few years. All human resources staff need to take time to look through the website often to see what upgrades have been made.

Return on Investment

With employees in many different states, TriNet has helped our company to stay within HR compliance.
TriNet has greatly reduced the time our HR team spends on administrative tasks.

COVID-19 Support

TriNet has been a valuable partner during the COVID-19 pandemic. They have helped us navigate FFCRA, Cares Act, etc. They have also been a valuable resource providing state and local compliance, health posters and maintaining workforce safety.

Key Insights

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

Likelihood to Recommend

Our company has employees based throughout the United States. TriNet's ability to provide reasonably priced health plans for different regions gives our employees access to better plans than we could provide on our own as a small business. TriNet also makes sure employment laws for the various states are followed.

Satisfied customer for many years!

Overall Satisfaction with TriNet