Great Platform for Small Businesses
Updated December 28, 2021
Great Platform for Small Businesses
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
We utilize TriNet for all HR needs, such as payroll, time off, performance management, onboarding, recruitment, benefits, training and more. As a small company with under 50 employees, it is simple enough to utilize on a daily basis, and gives the proper guidance in regards to compliance needs. The system is user friendly and my account manager contact generally answers any questions the same day. Our plan is to grow and it is nice to know TriNet does offer enhancements such as training materials and time and attendance platform for when we have more employees who may be non-exempt and have to utilize clocking in and out.
- Performance management
- User training
- Streamline processes
- Payroll Processing
- Benefits
- Simpler ways to obtain information - sometimes answers are hidden within system.
- Reporting - wish some of the reports were easier to customize or clearer direction was given
- Reduce time on admin tasks.
- Clearer communication.
- Payroll processing easy.
- Time and attendance.
I came onboard with my current company after the pandemic. However I have seen many trainings offered on how to handle COVID-19 in the workplace. They also do have contacts to help with updating company policies and recommending what may fit your organizational needs best.
Do you think TriNet delivers good value for the price?
Yes
Are you happy with TriNet's feature set?
Yes
Did TriNet live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TriNet go as expected?
I wasn't involved with the implementation phase
Would you buy TriNet again?
Yes
Coming from an 1800 person company to a 30 person company, it is very different. I can see how a platform like TriNet is better as it already has the basics available to you. Workday was a great platform however needed a-lot of technical assistance with getting things going - this is something that would not be helpful to a small company whom may not have the employee base to help assist with some of the integrations and technical support required. However, TriNet has that already done for you.
TriNet Feature Ratings
Using TriNet
30 - All of our employees utilize TriNet in some matter. However myself (HR) and our CFO are the ones who mainly utilize the system on a daily basis to assist with HR and Payroll needs.
2 - This would be myself (HR) and our CFO.
- Payroll
- Benefits
- Performance Management
- Policies
- Goal setting - through the perform portal
- Training - as we grow
Evaluating TriNet and Competitors
Yes - We had utilized Zenefits prior but wanted something a bit more in-depth as our plan is growth.
- Price
- Product Features
- Product Usability
N/A, happy with decision.
TriNet Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- Ensuring all employee information was updated and in compliance with state regulations
TriNet Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No we did not at this time, due to size of organization. However our account manager is a great resource.
Yes - we had an issue with some payroll tax reporting in a state we had a remote employee. Our account manager handled our issue and came to a resolution. Nothing was missed. It did take some time, however that is expected when dealing with a state.
Using TriNet
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | None |
- Payroll Processing
- Benefits Enrollment
- Time Off Requests
- Reporting
Yes - User friendly - basic access to items but not everything.