It's Only My Opinion
August 20, 2024

It's Only My Opinion

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

HR and Payroll. Being able to use Trinet allows us to offer more to our employees of our small company through the benefits package. It also makes it easier to keep up with all of the HR laws in our state that we would otherwise not be able to do.

Pros

  • Benefits
  • Onboarding

Cons

  • I don't feel its always easy to find information I need.
  • Reports are sometimes called names other than what I call them and are hard to find.
  • Isn't always user friendly. I usually end up using chat for help
  • There hasn't really been any negative impact.
I feel like it's hard to find things. The reports aren't always easy to find. I feel like I have already put all of this when asked in another question. At this point it feels like I'm repeating myself. I feel like it isn't that user friendly. I can do a search and can't get anything on it.
The first time I personally contacted Trinet for support was awful. However, someone quickly jumped in and handled the situation like a pro. I remember going back and forth with someone who was very rude and unprofessional. I didn't really understand. but then I had someone com in that helped me get all of my questions answered and explained things in a way that I could understand.
I was not here at that time and will not be able to answer that question.
It's been too long ago to be able to compare.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

As said previously, the benefits are very good and it's great for keeping up with the current state laws.

Not user friendly. It seems like a lot of things to help but really hard to find stuff. I have spent way too much time looking for certain reports and other things and usually wind up asking chat.

TriNet Feature Ratings

7.4
Employee demographic data
8
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
7
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
9
7.8
Pay calculation
8
Off-cycle/On-Demand payment
8
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
7
7.0
Approval workflow
8
Balance details
6
Annual carry-forward and encashment
7
8.2
View and generate pay and benefit information
9
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Succession Planning ()
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented a year ago
    Thank you for your review and for letting us serve your organization’s HR needs. We value our customer feedback and will share yours with the appropriate teams.

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