TriNet has its benefits and weaknesses.
Updated September 09, 2025

TriNet has its benefits and weaknesses.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

I am the Director of HR, and we use TriNet for all our payroll/HR needs. We have several locations in different states. TriNet does offer several other platforms, including Time & Attendance, Applicant Tracking, Benefits, Compliance, and Employee Retention. You can use their system for pre-employment background checks and drug tests. You can build your reports and select from the many reports already in their system. You can post jobs to several job boards all at once. You have a dedicated person to help you through any issues.

Pros

  • You have any compliance questions at your fingertips-for any state.
  • You can post jobs to 5 different job boards at one time.
  • You can build your own reports with whatever criteria you need.

Cons

  • The fact that everything is on a different platform, they don't talk to each other sometimes.
  • Pricing for Drug tests and Background check is higher than if I do it off site.
  • I would like to be able to see an employee's personal e-mail without having to "edit".
  • Without running a report, I would like to see the complete social security number.
  • Looking at an employee's profile, it would be nice to see DOH & DOT without going into the profile... next to their name at the top.
  • I would like to be able to pay an employee with a manual check. There are times when the employee needs the funds immediately and can't wait the three or four days it takes to process a payroll.
  • Access to see employee's driver's license number on their profile.
  • We went with Tri-Net to keep our health insurance costs down.
  • Owners wanted a PEO, they seemed to be the best fit.
  • To help with HR Compliance with several states.
We have issues getting on the system. We have to run reports often to get simple information that should be visible when we log into the employee's profile. Even if I am working and look away for a few minutes, I get logged out of the system and need to log back in again.
The support has been amazing. Although they might not be able to fix or answer our questions right then and there, they are always available. If they cannot be reached, there is a backup person that you can communicate with. They are always very pleasant to talk to and very respectful of our wishes.
We did not have TriNet during COVID.
We selected TriNet because the owners wanted to use a PEO. After reviewing several PEOs, TriNet was our best option.

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

No

We have had many issues getting on the system sometimes, and T&A doesn't always talk to the Platform.

TriNet Feature Ratings

4.3
Employee demographic data
8
Employment history
3
Job profiles and administration
3
Workflow for transfers, promotions, pay raises, etc.
5
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
4
5.6
Pay calculation
8
Off-cycle/On-Demand payment
2
Benefit plan administration
9
Direct deposit files
1
Salary revision and increment management
8
2.7
Approval workflow
4
Balance details
2
Annual carry-forward and encashment
2
7.8
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
5
Employee recognition
8
Asset Management ()
Not Rated
8.0
Report builder
7
Pre-built reports
9
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
6.3
Performance plans
7
Performance improvement plans
8
Review status tracking
5
Review reminders
5
3.5
Candidate search
3
Candidate development
4
5.0
New hire portal
5
Manager tracking tools
5
6.8
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
6
Performance tracking
7
2.4
Job Requisition Management
3
Publish to Social Media
1
Job Search Site Posting
3
Applicant Tracking
2
Notifications and Alerts
3

Using TriNet

208 - time and attendance, managers, owners, Human Resource, Payroll, Benefits,
4 - Human resources, payroll are inhouse, but managers, supervisors and employees use it daily to clock in and out for their time to report it
  • payroll
  • employee log in and out- timecards
  • reports
  • employee information
  • I don't have any more
  • no more
  • no more
  • it has been terrible for benefits- no HR except for a phone number
  • It is terrible for reports, not consistent - different number
  • dont know of amy good reason
  • n/a
  • n/a
  • n/a
  • n/a
  • n/a
  • I hope to never be with a PEO again
  • Don't get copies of 941s for Workers comp and 401-k audits
  • Don't get copies of W-2 for employees
We had nothing but trouble with TRI-NET. Not being in charge of employees benefits, only having a 180 number to call, can't help employees with issues, they always have to call Tri-Net

Evaluating TriNet and Competitors

Yes - it tried to replace our HR, but it made our live more difficult when you can't help an employee. We are a Mom-Pop company and our employees are like a family. This made it so hard to continue to treat our employees like family.
  • Other
The owner insisted on a PEO. only after employee and managers complaints were we allowed to change to a different payroll company that was not a PEO
Yes, I would have tried harder to explain to the owners that a PEO would not save money, and employees would not be happy

TriNet Implementation

Implementation was great, until we needed to start using the system. We were so surprised since implementation did go so smoothly
  • Implemented in-house
  • Third-party professional services
Change management was a big part of the implementation and was well-handled
  • Didn't seem to have any issue during implementation

TriNet Training

  • Online Training
you need to get the training BEFORE you got the program set up, so by the time training was over, you had to wait for the program and then you forgot everything you learned

Configuring TriNet

just plain bad- we were told over and over and over again that it is all one platform. But it isn't. Yes they "talk" to each other, but you need several people to talk to when there was an issue. Oh that isn't my department.
Don't lie to customers when they ask specifically f it is all one platform.
No - we have not done any customization to the interface
No - we have not done any custom code

TriNet Support

ProsCons
None
Slow Resolution
Poor followup
Problems left unsolved
Not kept informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
I didn't know there was such a thing, but why should I have to pay extra for support that should be standard?
Yes - We had bugs all the time, but a "ticket" was created and that was the end of it
The people were great, but they can't help you when it is the system that doesn't work

Using TriNet

ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • nothing, even logging in had its issues
  • everything, logging in, reports
  • correcting errors
Yes - Employees could not log in and out

Integrating TriNet

Relationship with TriNet

too hard to understand, and the billing didn't make sense. Didn't really know what we were paying for and how much

Upgrading TriNet

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 5 months ago
    Thank you for your feedback which we will share internally. We appreciate your honest review and thank you for being a TriNet customer.

More Reviews of TriNet

  1. Home
  2. HR Management Software
  3. TriNet Reviews
  4. User Review of TriNet