Trinet - not the best experience
April 19, 2025

Trinet - not the best experience

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We utilized TriNet as a PEO, so facilitating benefits management, payroll, tax management, time recording, onboarding and offboarding, etc in the personnel process. We used this for all of our US based patients. They also established handbook and helped us ensure compliance.

Pros

  • Benefit management
  • facilitated payroll

Cons

  • Compliance risk management - missed several cases of us being uncompliant for example a person earning under the exempt rate (but marked by us as exempt) in their states
  • SEVERAL large tax issues that were not resolved for over 3 years after we left their service
  • Customer support could have been much better, more available, faster
  • Improved payroll accuracy
  • ease of payroll
  • cheaper benefits than we were able to get on our own
TriNet is a more complex tool, feels very clunky and not tech/UX friendly in it's approach. Reporting was quite difficult and in general navigating to different pages.
Support was slow and insufficient. There were not dedicated folks for every area (payroll benefits etc) and when we needed support, it would often take quite a long time to get a response back.
TriNet was already in use when I started, I switched off of this software as soon as I was able to. ADP and Sequoia both had better customer support, though similar reporting functionality and UX. TriNet was better than both at payroll.

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

No

I would really not recommend TriNet to anyone unless you had a very small population in only a few states, so that you could easily catch any tax or compliance issues yourself.

TriNet Feature Ratings

2.0
Employee demographic data
2
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
3
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
1
9.7
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
3.6
View and generate pay and benefit information
6
Update personal information
3
View job history
3
View company policy documentation
3
Employee recognition
3
Asset Management ()
Not Rated
2.0
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
3.0
New hire portal
3
Manager tracking tools
3
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 7 months ago
    Thank you for taking the time to leave your feedback. We have shared it with the appropriate internal teams.

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