Trusted platform solid support
May 13, 2025

Trusted platform solid support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

As a nonprofit, we used TriNet to manage our employee information, onboard employees, and provide access to benefits. We also have launched our performance evaluation through TriNet for the first time this year, and have found success through the platform. My HR Manager and I now use The Wing to learn more about the TriNet platform and to connect with other business professionals.

Pros

  • training for using platform
  • easy to set up performance evaluations
  • provide Engagement Survey options for organizations
  • learn about how we can best be supported

Cons

  • offering tutorials/training for setting up reports in TriNet to analyze data
  • ensuring consistent clear updates to PTO - allowing HR Authorizers to check current rates for levels of employees to ensure it aligns with our internal rates/communications
  • speed of follow up
  • provide more options on the performance review to allow for different rating systems
  • We have used TriNet to build more trust with our staff through accuracy of information
  • We have propelled our process of staff self-evaluation and manager feedback to better understand our progress
  • We have used TriNet to help our employees access their time, benefits, and pay
Overall, the system is set up for a new user to navigate it pretty well. However, I'd like to see better ways to help Trinet users access, view, and analyze their data to make more actionable insights. For example, we recently completed our Perform evaluation and still are unsure as to how to best view the self ratings and manager ratings through a report.
Overall support is good - TriNet representatives know who to connect us with from their team. However, there are often lag times (a few days) that make it hard for us to follow up with requests in a timely manner.
We are considering using the Engagement Survey this next year. The benefits are that our staff are already familiar with TriNet and trust the platform with their data. TriNet also offers insight through consultancy as well as as best practices for the Engagement Survey. We may not end up using it, however, due to the cost.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

TriNet helped us set up and launch our performance evaluation process this past year and continued to show up when we had multiple questions. TriNet also offers a way to access all the information we need in an easy way through the dashboard feature. Finally, TriNet's secure platform helps build trust with our employees as they submit personal and professional data.

TriNet Feature Ratings

7.7
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
8.0
Pay calculation
8
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
6.0
Approval workflow
8
Balance details
2
Annual carry-forward and encashment
8
7.8
View and generate pay and benefit information
7
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
2.3
Report builder
3
Pre-built reports
2
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
Not Rated
8.0
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
8
Recruiting / ATS ()
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 6 months ago
    Thank you for your review and for being a TriNet customer. We appreciate your feedback and are sharing it with our appropriate internal teams.

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