Great app and customer support!
August 04, 2017

Great app and customer support!

Manisha A. Jain, CPA, CGMA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TSheets

I currently use TSheets in my practice and recommend it to clients to solve their need for payroll time tracking. It solves the issue of employees being able to report their time without having to access QuickBooks, and enables tracking time in an app that syncs with QuickBooks, eliminating duplicate data entry from spreadsheets and/or time cards.
  • Features are built out better than their competitors and keep improving.
  • Strong and reliable sync functionality with QuickBooks.
  • Excellent (free) customer support.
  • Sync PTO hours.
  • Extended customer support hours from 6 PM PST.
  • Biggest suggestion - make the settings and functions easier to find. The administrative role functions within TSheets are often not easy to find or intuitive. Add the ability to see changed payroll item mapping to employees.
  • Nice to have free ProAdvisor account
  • Consulting opportunities
  • Good reliable time reporting app that I can recommend to clients
Many features were missing or not built out [in alternatives I evaluated].
TSheets is well suited for companies with hourly employees. It probably won't be necessary for a very small company with salaried employees.