UKG Pro over-promises and under-delivers
February 20, 2022
UKG Pro over-promises and under-delivers
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
HRIS software that moves manual processes to the cloud-based system for both Payroll and HR needs, and provides a self-service portal for employees to handle mundane activities that used to require an HR person to work through with them. We used it for all HRIS and Payroll functions, as well as time clock-ish management.
Pros
- Payroll
- Year-End Forms
- User Self Service
- Time management
Cons
- Finding the correct fields you need for the reports is difficult.
- Using as a manager to approve TAFW requests is not easy as you have to hunt for them.
- Figuring out how to merge or link reports is even more difficult than working with them.
- New users complain that when they try something incorrectly/inadvertently, the programs do not give helpful information about the issue and the state of the attempt.
- The layout seems to be a conglomeration of separate modules crammed together rather than flowing to each other.
- implementation was unfavorable, cost us too much time and money
- Promised integration with feeds from other lines of business software never materialized
- Onboarding doesn't allow for contractors or other non-employees
- Lots of software limitations as it appears that the tool has multiple separate modules that don't necessarily communicate well with each other, nor is the implementation team familiar with how to best optimize each tool.
- Support team is inadequate and costs time not well spent by your HR team, and many support tasks are extra fees.
It was more advanced and modern than ADP Enterprise HR, so we switched to get away from the "User must be local Administrator" security issues ADP Enterprise HR had (Before they went cloud), but ultimately we left UKG Pro due to the many shortfalls and went to Ceridian Dayforce, which allows custom documents to be made available to truckers like settlement sheets, etc., directly from our TMS. Workday Cloud Platform is much easier to use than either of the others and more cost-effective but is not built for our business model.
Do you think UKG Pro delivers good value for the price?
No
Are you happy with UKG Pro's feature set?
No
Did UKG Pro live up to sales and marketing promises?
No
Did implementation of UKG Pro go as expected?
No
Would you buy UKG Pro again?
No
We were able to get all of our payroll and benefits info into portals that employees could access on their own and on-demand, so that was a relief, if somewhat limited for the needs of a trucking company that uses a number of independent contractors. The employees' portion works better, though varying pay methods (Pay by the hour versus salary versus pay by load or mile) were never able to be fully implemented and had to be fed into the system manually in many cases.
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