Item: UKG Pro
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use UKG Pro as a full HRIS platform at our nonprofit organization. We use it for recruiting, payroll, benefits administration, learning & development, performance management, and tracking hours - work, vacation, sick, holidays. Our organization has over 400 employees at 17 locations within five states. UKG Pro is an excellent platform for our needs.

Pros and Cons

Accessibility (cloud based)
Intuitive menus
Great, easy to use mobile app
Responsive customer support

Entering hours on the mobile app is sometimes glitchy
Browser experience could be improved upon
Pricing for long-time customers could be better (5% annual increases is not competitive!)

Return on Investment

Single platform to manage HR needs
Improved analytics
Cost savings

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Usability

UKG Pro is a very robust platform with many capabilities for our organization's needs. We are happy with our investment, and our employees have been able to use the platform as intended. We look forward to growing our organization and know UKG Pro can scale up as we need to do so.

Centralization

All of our core HRI functions were centralized within UKG Pro.

Likelihood to Recommend

There are lots of good applications for UKG Pro. Payroll is core functionality and it is solid and robust. The Performance Management module was too robust for our organization's needs. Recruiting and onboarding module has improved our processes and reduced pain points for candidates and hiring managers. We are exploring the learning module, but looks great so far.

UKG Pro Thoughts

Overall Satisfaction with UKG Pro