Item: UKG Pro
Rating: 8
Author: Verified User

Overall Satisfaction with UKG Pro

Use Cases and Deployment Scope

[UKG Pro (formerly Ultimate Software UltiPro)] is used across our whole organization, in the US, Canada, and now Mexico. We are also considering implementing in the UK and Brazil as well. We are a manufacturer, so 75% of our employees are hourly. We use UTA to track time and core payroll to pay everyone. We actively use Recruiting, Onboarding, Business Intelligence, employee self-service, etc. on a daily basis. It is the software of record for all of our employees.

Pros and Cons

Pros

Core works great and keeps every record, file, piece of data on all of our employees in one place.
Payroll works well and we have not had any problems in almost 7 years on the software.
BI is very helpful for reporting, and is an indispensable tool for our executive team.
We use our Document Acknowledgment module for lots of things to make sure that employees have read and understood policies, procedures, and agreements.

Cons

As stated before, 75% of our employees are hourly so we use UTA to track their time and send that time to payroll. UTA has been the number one source of problems for us over the last 6+ years. We have configured it greatly to match our work processes but this has caused difficulties for us through the years. It is difficult for our supervisors and managers to use.
The other thing that compounds the issues with UTA is that trying to use BI with UTA is much harder than using BI for core. Data is hidden and field names are not known, so pulling reports out of UTA is very difficult.
The other problem with UTA/BI is that you can't combine data from core and UTA into one report, which causes you to jump trough hoops to get this data to our executives.
We are now solving these issues by changing from UTA to UKG Dimensions. This will solve most of the problems that we have had through the years on the Time & Attendance side of the software.

Return on Investment

Very positive impact for managing all activities on one platform.
Positive for supervisor time savings.
Positive for reporting data to our executive team.

Alternatives Considered

We felt like UKG Pro (formerly Ultimate Software UltiPro) was the best fit for our needs. The biggest differentiation was the customization with [UKG Pro], instead of just out of the box and that is all you get.

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Usability

UKG Pro does what it promises to do. It is configurable for most situations and easy to use.

Centralization

UKG Pro is our system of record for people data. Almost everything we do on the people side is housed here. This allows employees and managers to feel confident that they can locate the data they need in one place.

Other Software Used

Apptricity Travel & Expense

Likelihood to Recommend

The core/payroll/HR piece I think would work for anyone. We are in manufacturing (BTW you don't have an industry drop down for straight manufacturing), but I think these products and the other modules would work for just about any type of industry.

UKG Pro Feature Ratings

UKG Pro Training

Ease of UKG Pro Training

We probably could have figured it out but they provide tons of free training in lots of methods.

Training Types Used

Online Training
In-Person Training

Online Training

Simple and easy to navigate. Lots of options.

In-Person Training

In-person is always better in my opinion. It gives you more opportunities for hands-on work and you are more encouraged to ask questions, etc.

Evaluating UKG Pro and Competitors

Products Replaced

Yes - Lawson HR and Payroll. Actually we basically only used Lawson to manage our payroll. Our HR usage was limited to name, employee ID, address, etc. Only enough to pay our people.

Key Differentiators

Product Features
Product Usability
Product Reputation

We wanted an all-in-one solution where we could get the pieces we needed to run our business. We were tired of the bolt-on approach where you have one software for this job, and another software for that job, etc.

Evaluation Lessons Learned

Knowing what we know now, seven years later - there are more questions we would have asked and things we would have set up differently if we could do it again. We would also push back more if the consultants suggested configuring a particular item a certain way that we were unsure about.

UKG Pro Support

Support Rating

Overall, I would say that the support has been good over the last few years. As UKG Pro (formerly Ultimate Software UltiPro)] got bigger and hired more people, I believe that our support system got worse, and times dragged on. We are not in a great place right now so I am hoping that the Kronos merger will help with this.

Exceptional Examples of UKG Pro Support

My initial ERM (Brian Smith) was amazing and all of our original module support people were excellent. We had a BI consultant come out to work with us a couple of years ago and she provided help and suggestions that have helped us greatly to this day.

UKG Pro Reliability

Performance

We had very few issues for the first 4 years. In the last year or so we have had more problems with performance, particularly on the BI side. The BI reporting for the UTA side of the house has been awful, for the most part lately.

Comments

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Alexandra Fischer
(Vendor Representative) commented 3 years ago
Thank you so much for you feedback! We are always looking to improve the experience for our customers, and really appreciate your thoughts. Please email us at feedback@ukg.com if you would like to share any additional insights.

Mostly Happy in Texas