Ultipro: A fantastic product customized to your needs
Updated June 09, 2017

Ultipro: A fantastic product customized to your needs

David Bobo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • UTA

Overall Satisfaction with UltiPro

We use UltiPro company-wide. It is HR's system of record for employee information and also handles payroll for us. On a basic level, it eliminates a lot of paper and saves us a lot of time. For necessary evils such are open enrollment, it is a godsend. Paper forms and administration would be an absolute nightmare!
  • Workflows
  • Ease of use
  • UTA could be improved upon (but I think a lot these concerns are being handled with an upcoming release)
  • At times it feels as if the entry level technicians aren't as familiar with the product as they should be.
I've briefly seen certain parts of PeopleSoft. I feel as if UltiPro blows them out of the water in terms of ease of use, and functionality.
I would recommend it for any company searching for an HRMS.

Using UltiPro

750 - All areas of our company.
1 - The employee has a background in IT, which helps a great deal for the creation of support tickets as well as system administration.
  • "one stop shop" for employee data
  • Benefits Administration
  • Payroll
  • We're going to use it to house all of our employee documents starting this year
  • For onboarding and recruitment
I'm trying to ADD modules, not get rid of UltiPro :)

Evaluating UltiPro and Competitors

Yes - We had ADP before UltiPro.
  • Price
  • Product Features
I don't believe we would have done anything different.

UltiPro Implementation

I was not a part of the implementation but I heard stories.
  • In house training was difficult

UltiPro Support

I feel as if the entry level techs are not as versed in the product as they should be. Sometimes I end up showing THEM things within the system.
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Slow Resolution
Not kept informed
Need to explain problems multiple times
Yes - No. It was a "known issue" that has taken well over a year to fix.
My NSR (who is no longer with the company, much to my dismay), stayed on the phone with me for over 2 hours (after hours) in order to assist me with my first open enrollment setup. Going the extra mile in that fashion really made the difference.

Using UltiPro

It's attractive, and incredibly easy to use.
  • Employee transfers. Once setup, workflows are fantastic!
  • Imports in back office and creating new imports can be somewhat cumbersome.

Integrating UltiPro