UltiPro is the preferred choice
Updated March 25, 2019

UltiPro is the preferred choice

Anthony Katchusky | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro has become the company HCM solution. Employees use it across the globe. HR and Finance use it for HRIS system of record, reporting needs and processing Global Payrolls.
  • The Reporting suite is top notch. Once you learn how to use the BI tools, the reporting world is endless.
  • Payroll runs on demand at any given moment. No more calling your ADP rep to schedule ahead of time. You simply open a new payroll, enter data and process.
  • Compliance tools have been wonderful for our organization. We no longer use paper and pen for W4 forms. No employees are able to fill out an invalid form. Local taxes are captured by the smart tax tool.
  • Time management needs to be updated. It looks like a product from early 2000's
  • Character limits in some places such as job title do not make sense in today's world. this need s to be updated.
  • Canadian payroll needs to be more automated and less manual.
  • Costs savings
  • Time savings
  • Consolidating HR administration under a single solution
Cost of payroll processing globally is down. Time to processing is dramatically down. Single solution administration is a first for us and going very well.
Global payroll through UltiPro and their preferred payroll provider and exponentially better than ADP streamline. There is nothing streamline about that ADP product.
For global companies looking to bring full reporting and not piece together local country provider reports.

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
8
Approval workflow
6
Balance details
6
Annual carry-forward and encashment
6
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Tracking of all physical assets
Not Rated
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
7
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Training

No. Training is essential for success. The product offer free live interactive training through webex and can be scheduled with daily offerings.
The training offered with live online interactive vs their pre-recorded options are great. However, the live interactive does not go into the full details in order to be a systems expert. They will provide the perfect training to be able to work your daily day job though.

Evaluating UltiPro and Competitors

Yes - We replaced ADP WFN, and Streamline. UltiPro offered the best solution to take our company reporting global. Prior to UltiPro, we could not report globally without piecing together many reports from different vendors and accounting firms. UltiPro also enabled us to get uniform reporting globally. Whereas, the formats of our reports from different vendors did not always translate to simple copy and paste. Today, we run a report out of UltiPro and done.
  • Product Features
We replaced ADP WFN, and Streamline. UltiPro offered the best solution to take our company reporting global. Prior to UltiPro, we could not report globally without piecing together many reports from different vendors and accounting firms. UltiPro also enabled us to get uniform reporting globally. Whereas, the formats of our reports from different vendors did not always translate to simple copy and paste. Today, we run a report out of UltiPro and done.
Outside of core HR/payroll in UltiPro, We would have taken a more evaluative approach. Since inceptions, we come to find we did not like the compensation module. Future releases, notification and actually getting the release pushed out is another pain point. They like to show you way to far in advance of whats coming when the release may not be available to you for 2-3 years

UltiPro Support

One thing no one ever likes, is calling support, only to get told the person on the phone can't help and they have to open a case. They say they will escalate it and have a call back later today. Only to not get called back, and you have to try and follow up the next day
ProsCons
Quick Resolution
Good followup
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Not kept informed