Practical and reliable HCM solution
Jeanne Nuara, PMP, CSM | TrustRadius Reviewer
August 23, 2019

Practical and reliable HCM solution

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UltiPro

We leverage UltiPro for payroll, tax services, and some self-service functionality to our employees. We strongly leverage the BI reporting, document acknowledgment, benefits administration, and UTA features as well. We have experience streamlined processes, automation, and compliance with UltiPro.
  • Tax Services.
  • Setting up scheduled reporting to stakeholders throughout our organization (set it and forget it).
  • Benefits administration for Open Enrollment and Life Events.
  • Document Acknowledgment tool has been incredible for our Policy Manual sign-off for new hires and annual sign-off process.
  • Occasional escalation to get tickets to be processed faster.
  • UTA needs improvement, but understanding that it was originally a 3rd party integrated tool.
  • Cognos Event Studio, Benefits Admin types/plans where free-text boxes are available need to have better formatting capability. When copy/paste content into these fields, the formatting of the text becomes distorted, and difficult to fix.
  • Costs savings
  • Time savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
We reduced our payroll FTE from 1 to 0.5 through automation and ease of use. Integration allowed us to reduce data entry by 50% and turn onboarding processes to a completely paperless experience. The ACA compliance and tax filing services keep us within compliance of major pay and benefit regulations.
UltiPro focuses on core HR and payroll products. While they continue to expand their core offerings, they don't stray away from the most critical environment of any HCM, HRIS, and Payroll.
Never had any issue with slowness or processing, unless a communication was sent out regarding a known issue.
No customer service model is perfect, but UltiPro does a good job when it comes to their support. Tax Services could stand to be a little more transparent and more frequent in their touchpoints, and integration support (BA's, Developers) could be better with response time and communication as well. Activation support, however, was excellent during implementation.
When we realized that the Compensation module would not work for how we process bonus payouts, and our parent company forced us to move to their comp platform, UltiPro removed the cost of this module without any issues and were completely understanding.
Great for manager self-service such as cost center or manager changes that happen frequently. Easy to run payroll and off-cycle payroll runs are unlimited for direct deposits. Allows staffing to scale up or now without adding to payroll or benefits staff. Would not recommend for multiple subsidiaries (i.e. separate companies with different tax IDs) as these come at a cost and can be tedious to setup.

UltiPro Feature Ratings

Employee demographic data
9
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
8
Support for external payroll vendors
7
Benefit plan administration
6
Direct deposit files
8
Salary revision and increment management
6
Balance details
3
Annual carry-forward and encashment
5
View and generate pay and benefit information
7
Update personal information
8
View job history
7
View company policy documentation
10
Employee recognition
Not Rated
Report builder
8
Pre-built reports
6
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
6
Company Website Posting
6
Publish to Social Media
Not Rated
Job Search Site Posting
6
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated