Big Fan of UltiPro
February 29, 2020
Big Fan of UltiPro
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
UltiPro is used across the organization. We use it to process payroll, recruiting and onboarding, open enrollment, performance management, and timekeeping.
- UltiPro is good at processing payroll. If you have any issues with your payroll, their rapid response team is there to help you.
- We like the UltiPro recruiting and onboarding module. The recruiting model allows you to integrate with other recruiting platforms, such as LinkedIn and Indeed. It also integrates with some background check platforms such as Asurint and HireRight. This makes the recruiting process seamless, from posting a job to hiring the applicant.
- Open enrollment is excellent. Every year employees always comment on how simple and easy the open enrollment process is.
- UltiPro does compliance well. PPACA and EEOC reporting is straightforward, and UltiPro does the filings.
- The program management module can use a little upgrading. It's simple enough to use, but it's a challenge for employees to write their goals and reviews in the tool. It's not user-friendly to formatting text, and that's always a challenge for employees during performance reviews at the end of the year.
- The file interface team is backed up. It can take up to 4 months for them to make changes or update any fields on an existing file interface. This can be very frustrating. A new file interface can take even longer to implement.
- Their timekeeping system, UTM, needs to be updated. I believe they have a new platform for new clients called WFM, which is supposed to be better than UTM.
- Time savings
- Consolidating HR administration under a single solution
- I believe that we have achieved time savings with UltiPro for our recruiting and onboarding and open enrollment modules.
- We have also achieved consolidating HR administration under a single solution because all of our HR functions are done within the UltiPro solution.
We like the simplicity of UltiPro. UltiPro had all the modules we were looking for in one solution.
There were too many times when we have received exceptional support from Megan Carter. The most recent is on the file interface for my medical provider. Each year the medical provider changes one digit in the group package number. UltiPro wanted to charge us $750 to change one digit on the file. I reached out to Megan, and she came up with a workaround. She had us use a user-defined field to store the package number each year, and the file would pick up the code from the user-defined field. That is exceptional support!!