Ultimately Happy to be using "Ultimate Software"
February 28, 2020

Ultimately Happy to be using "Ultimate Software"

Peggy Krueger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used across the whole organization. Payroll, Benefits, Onboarding, Recruiting, Accounts Payable, Finance, Performance Management Continuing Education.
  • Paychecks, W-2s, Reporting, Employment Taxation
  • Benefits, Open Enrollment, PPACA, 1095cS, Reporting Non-Discrimination Testing, Census and Compliance Testing for 401k, 401k Contributions.
  • Financial Reporting, 1099s, A/P Checks, Budgeting.
  • Business Intelligence is a bit complexing with setting up reports, filters, and not so user-friendly.
  • Changes in Open Enrollment need to have more flexibility...Deleting benefits that are no longer used but have history as 1 example. We would like to see more clean-up in this area. Also being able to run reports for Open Enrollment before the start of a new year. We are locked out to see benefits elected for 1/1 during the preceding month of December.
  • Webinars could be longer and have more detail or time to work in the program or module, and training in system more accessible at UltiPro and onsite.
  • Costs savings
  • Time savings
  • Security and peace of mind
Setting up file feeds is expensive and after we sign off, more changes will cost us at the price of the original Service Request. We would like to make some changes, but the cost prohibits us from doing so, thus we do more manual work to get there. Example: our payroll file was developed by UltiPro but is only a 180 file to our 401k Provider. We weren't able to do a 360 file so that our Provider could import to us also. Thus I have more manual work and loss of time savings.
UltiPro is more sophisticated and has other modules that connect than ADP. I have also used ADP Employease which was easier for reporting but not as full in modules and the detail of the modules.
I would rate it close to the top, but I'm struggling with Business Intelligence. I'm very much used to selecting data for a report that I want and just running it.
Your rating is awesome. You have reduced the waiting time after a case is set up, and responses are within 24 hours or less. For a while there was a wait of 1 to 2 weeks.

Just this year and last year with PPACA. Your support staff has been awesome and very helpful. These support individuals who have helped me this year and 2018 on PPACA were outstanding and deserve to be noted:

Kat Huynh for all of her training and processing of our 2018 1095cS, Nicole Al-Sabah who took over in 2019 explaining and providing me more resources in PPACA within UltiPro and how the system works, Lily Truong who made further changes to support me in reviewing monthly the "Offers of Coverage" and Alejandro Estrada who walked me through the final processes of the 1095cS for 2019 in January and February this year. I'm not sure I would have gotten through this without your support people such as these. Many thanks.


Payroll, A/P, Performance Management, benefits. Difficulty in having to go to more than 1 area or module to make changes (one module may not connect with another, so having to go to more than 1 place to make a change.)

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
5
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
6
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
5
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
9
View job history
7
View company policy documentation
5
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
3
Pre-built reports
6
Ability to combine HR data with external data
2
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Training

I have learned enough by myself except for Business Intelligence. Really missed out on training for that.