Great product for Qualitative Studies w/ quick turnaround
November 25, 2020
Great product for Qualitative Studies w/ quick turnaround

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
UserTesting is used to conducted remote user testing across our org for primarily qualitative (interviews, usability studies, etc.) but also quantitative methods (surveys, preference tests, etc.).
- Large and diverse panel for recruiting consumers. Especially tech savvy users.
- Rescheduling/Adding sessions to an ongoing study is extremely easy.
- Duplicating past studies is extremely convenient and allows for consistent replication of Research Methods.
- Their screeners really need to introduce logic (if THIS then THAT).
- They don't have accessibility focused panels for People with Disabilities.
- Their auto transcription feature isn't very accurate and hence not super useful.
- Faster conversion rates with no. of research studies we could execute.
- Flexibility in panel of users recruited.
- Excellent customer service guaranteed rescheduling sessions was quick and easy.
Qualtrics is much better when it comes to running quantitative studies, such as surveys or preference tests as you can introduce complex logic into the survey questions themselves. The platform is also very good about making it super easy to embed videos or images that can be presented to users for reference while asking questions.