UserTesting, more like UserBESTing.
November 25, 2020

UserTesting, more like UserBESTing.

Natasha Hardy,  M.S. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We use UserTesting as part of our Experience Strategy and Design process; our UX designers, UX researchers, content strategists, and consumer insights researchers all use UserTesting. We use a lot of functionality: moderated and unmoderated user interviews, prototype testing, and exploratory research.
  • Fast results.
  • Reliable panelists.
  • Robust support.
  • UI is a little confusing.
  • Extra steps for repetitive tasks (like making clips).
  • Highlight reel function is a great idea, but not intuitive to utilize.
  • Feedback drives consumer-centered business decisions.
  • Reduces decision time by adding data points.
Every time I have contacted User Testing, whether it was a participant issue, UI issue, or just a question, they have responded promptly and professionally. I can't think of a vendor I have used that is so GOOD at what they do.
This is one area where I think UserTesting could improve. I've even participated in user testing WITH UserTesting and I was talking about what I wanted to do and how I was trying to do it and they were able to coach me to do those things but honestly, I forgot what they told me so I keep doing my janky workarounds. I just don't have time to mess around and I firmly believe that the UI can and should be so intuitive that I can use it without difficulty.
I have used UserZoom and Validately in the past with mixed results. I feel that UserTesting has given me the most robust support and best platform for user research.
UserTesting is very appropriate for prototype testing, iterative design testing, benchmarking studies (e.g., comparing functionality of two websites or designs), unmoderated interviews, moderated interviews and any study where you need few respondents. I would not use UserTesting for concept testing or anything where I need more quantitative results, but that is not its intended use so I don't think that's a ding on UT.