UserTesting Increases Efficiency and Assures Success
December 02, 2020

UserTesting Increases Efficiency and Assures Success

Sandra Davern | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

As a product development analyst, I work across departments who are designing and releasing various databases of aggregated news content. I use UserTesting to test all new features being added to existing products and to test new products that are being developed. In our market, our customers (librarians) and our users (students & library patrons) are different people. UserTesting allows me to get user feedback, instead of just customer feedback.
  • UserTesting allows me to carefully target the right users. This is so important to us. I've been able to recruit students, teachers, librarians, scholars, genealogists.
  • UserTesting allows me to take notes as I am watching videos, making my job much easier and efficient.
  • UserTesting customer support is very responsive to any problems that arise.
  • The voice to text transcription service could be more accurate.
  • I would love to be able to create a report of my notes.
  • Less rework due to ability to test prototypes before development.
  • Increased customer usage due to well tested design.
  • Fewer customer complaints/questions due to well tested design.
Any time I've had trouble, UserTesting responds within minutes. Also, the inline chat feature is very helpful.
All the features work well, there are a couple I'd like to see added, as mentioned in previous responses.
We are able to iterate through designs to make faster decisions and bring products to market faster, with assurance from actual user feedback. UserTesting also informs broader business decisions by testing POCs and concepts early in the development process. Targeting our actual users (vs. just our buyers) is key for us.
We've neither investigated or tested any other platforms.
UserTesting is well suited for:
- testing new software features
- testing new products
- gathering feedback on brand and logos
- gathering input on product concepts