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UserTesting is a great tool for mid-sized to large companies
February 03, 2022

UserTesting is a great tool for mid-sized to large companies

Leigh Allen-Arredondo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UserTesting is the premier user research platform in the industry today. Their panels are large, and we always get great participants. Their tools are consistently improving, making it easier to get good videos and assisting in the analysis of user data. Every company should be talking with their customers on a regular basis. UserTesting makes it easy to do that.
  • Recruit a target audience with screener questions and demographics
  • Get qualitative insights from users on video
  • Quickly make highlight clips to share with stakeholders
  • They recently made changes to their packages and reduced the number of screening questions allowed, which has been problematic for my team, but we've created work-arounds.
  • Feature development has gone from hypothesis to user-informed
  • Improved customer communication - reduced help contacts
  • Increased user satisfaction scores
Support has been good in the past but we had an issue with timeliness in a recent issue.
The platform itself is large and can get confusing to find things when you have a lot of tests, but setting up tests and getting video clips is really quite easy.
We are able to connect with runners around the globe to inform every part of our digital products development.
Usertesting.com has the largest panel of users globally, last time we did a comparison.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

The cost seems high, but if you have a UX process that includes getting customer feedback on every product or service feature you're creating, the cost really evens out compared to doing your own recruiting.