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User.com offers a versatile set of tools for businesses that solve several business problems. Firstly, the platform simplifies marketing …
Overview
What is User.com?
User.com is an all-in-one marketing automation tool designed to increase user engagement and improve conversions. It provides real-time customer and user tracking, which can trigger automatic in-app messages, chat pop-ups, bars and forms, or emails. With a wide range of communication channels such as...
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What is User.com?
User.com is a full-stack marketing automation platform that helps businesses grow faster, from the company of the smae name headquartered in Warsaw. Marketing, sales and customer service teams can use the software to: gain insights about website visitors generate…
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://user.com/en/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is User.com?
User.com is an all-in-one marketing automation tool designed to increase user engagement and improve conversions. It provides real-time customer and user tracking, which can trigger automatic in-app messages, chat pop-ups, bars and forms, or emails. With a wide range of communication channels such as email, live chat, chatbot, push notifications, and dynamic page content available on the platform; businesses can use this software to automate and manage users across an omni-marketing dashboard.
The software integrates powerful features such as behavior-triggered communication that completely automates the entire sales process. User scoring enables businesses to detect their most engaged prospects and converts them into promoters for their brand. The platform includes integrated live chats with visitor data tracking powered by a modern interface that makes it easy for different teams within a company to work together seamlessly. Additionally, User.com offers affordability relative to other similar platforms out there along with generous pricing levels tiers with robust functionality even at entry-level accounts.
Businesses looking for a comprehensive solution that combines user tracking capabilities combined with integrated live chat, marketing automation tools , call center features or help desk functionalities will find what they need in User.com's consistent communications abilities offered across all platforms of interest – making it perfect for managing your organization's valuable online interactions efficiently from one programmatic source without breaking the bank.
User.com Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Landing pages
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Lead Management Features
- Supported: Lead nurturing automation
- Supported: Lead scoring and grading
- Supported: Data quality management
- Supported: Automated sales alerts and tasks
Campaign Management Features
- Supported: Calendaring
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Platform & Infrastructure Features
- Supported: API
- Supported: Role-based workflow & approvals
- Supported: Customizability
User.com Video
Marketing Automation Software | User.com Overview
User.com Integrations
User.com Competitors
User.com Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
User.com offers a versatile set of tools for businesses that solve several business problems. Firstly, the platform simplifies marketing tasks to make marketers more productive, allowing them to concentrate on other vital activities. Users can manage various services, from sales to success in one location, solving scalability issues and saving time on product onboarding and email marketing.
Additionally, User.com provides an effective solution to businesses struggling with low conversion rates by offering A/B testing with modules, pop-ups, and automated activities based on visitor behavior. These features help users push customers towards the best user flow to improve transactions and ultimately increase conversion rates. The software also allows users to track website visitor behavior and understand their preferences for a more personalized shopping experience.
In summary, User.com helps businesses welcome, onboard, support, and reengage users and customers while providing excellent service. With affordable pricing and strong automation capabilities, this platform is a great alternative to more expensive customer communication platforms for small teams. Overall, User.com's solutions save time for daily tasks and provide data insights that can help optimize workflows for maximum efficiency.
Ease of Use: Many reviewers found User.com to have an easy-to-use interface and setup. Users appreciated the intuitive onboarding process that quickly set them up for use. One reviewer noted having a positive experience with the live chat feature.
All-in-One Platform: Several users praised User.com's various features, such as email automation, CRM, analytics, and live chat. They found it convenient to have all these tools in one place, making it easier to manage their customer interactions. One reviewer even mentioned that they were able to map user journeys and message them strategically.
Affordability: The affordability of User.com was also appreciated by several reviewers who found it cost-effective while providing good value for money. One reviewer pointed out that it could replicate what Intercom does at much lower costs.
Difficult User Interface: Some users have found the user interface of User.com to be confusing and not very user-friendly, making it difficult for new users to navigate.
Steep Learning Curve: The learning curve for User.com can be steep, and some tutorials are outdated. This has led to difficulties for some users in finding certain features and functions within the software.
Unreliable Performance: Some users have experienced downtimes, crashes, and system outages with User.com, which makes the software unreliable at times.
Users commonly recommend the following actions for better use of UserEngage:
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Give yourself time to adjust to the learning curve: It is important to allow yourself sufficient time to become familiar with UserEngage and its features. Taking this approach helps you navigate the platform more effectively.
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Utilize UserEngage as an all-in-one solution: Reviewers suggest leveraging UserEngage's capabilities for sales, marketing, and customer support without relying on multiple tools. This streamlines processes and enhances efficiency within a company.
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Explore and test extensively: Users advise thoroughly exploring and testing different options within UserEngage to fully understand its functionalities and capabilities. This hands-on approach helps users maximize the benefits of the platform.
Overall, users find that UserEngage is a solid product with a great user experience, valuable insights from the backend, and integration options such as WordPress. For those who may not be tech-savvy, seeking support during setup is a helpful recommendation. Closing out boxes timely also prevents system freezing, and having coding skills can enhance the use of UserEngage.