UserTesting should be part your User Experience and Online Journey implementation
February 22, 2022

UserTesting should be part your User Experience and Online Journey implementation

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UserTesting was my go-to application when getting a really quick and instant result on whether or not a new user interface design would work best from an outsider perspective, meaning potential local customers in Singapore. The latest update of the platform now includes local audiences, which were not initially there. However, even without a local audience, you still get very direct and transparent feedback from the audience. And the best thing is, you get the results the same day. I guess depending on how big you want the audience is.

Pros

  • Fast results and feedback, almost realtime.
  • Localised targetting of audiences now available.
  • Video and real-time reactions are even more helpful.

Cons

  • Time-base annotation would be really good.
  • Sharing of these annotation by calling out other users.
  • Auto marking for deletion of videos, specialy for financial industries where recording is considered very critical once insights have been finalised.
  • Save a great amout of time from QA doing tests.
  • Iteration of design is minimised.
  • Removes any biased feedback from internal team, and or business team.
Support is pretty responsive via a chat or email. The knowledge base on the website is pretty straightforward. I didn't really have a big challenge when using the platform initially. There is no learning curve per se, you choose what user testing you want, select your audience, choose the payment and off you go.
Again, the interface was as easy and simple as it can be. Once you are registered, it's as easy as 1-2-3, nothing much to learn really. You will have some guided steps when you set up your first user test, the rest of the steps are literally just clicking Next and going to the next step. The second time you run a test is even easier.
Having enough audience to get valuable insights is what the business always wanted, with real people feedback, reactions, suggestions and numbers to back it up. So having insights backed with data and reporting make it easier to implement design and user experience to market. It also eliminates some guesswork and quality assurance tests from the team.
Ease of use, features are consolidated in one platform versus the likes of Hotjar for example where it's one-sided in finding frictions on our user experience. Ethnio is another good tool however, there are 2 separate tools I have to use to get the scheduling and the actual user test insights.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

I'd definitely recommend the platform, especially with the addition of video and audio recordings it greatly helps you get a much better insight on how potential customer reacts to a design or user experience before you want to implement and roll it out into a website or application production environment.

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