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Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback
May 05, 2023

Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We use it mostly for unmoderated testing to see usage, workflow, and pain points encountered on our site as well as uploading interviews to create clips.
  • I particularly like the note taking feature, that you're able to export the notes and has time stamps for the notes.
  • I like that it is relatively fast to recruit users.
  • It is pretty simple to set up a user test: the tasks.
  • The UI ironically is a bit difficult to use. Sometimes its difficult to navigate around.
  • The tagging feature could be really useful, but it doesn't allow you to create tags for projects (only tags that go across all of your projects) so it makes it difficult to use.
  • Creating reels could also be better. Similarly it isn't by project so it can be tedious to create them because you have to look through so many clips.
  • It doesn't allow you to collaboratively take notes in a live session. It would be really useful to be able to use it like an observation room and have participants take notes that are time stamped.
  • Difficult to quantify but likely faster time to market and confidence in decisions made.
Overall, setting up tests are pretty easy. But navigating around the product with the folders and how to upload the videos in projects can be confusing as well. Also the tagging and reels feature can be improved.
Being able to provide evidence to stakeholders about how to improve products as well as the relative speed of getting feedback.
UserTesting has a robust panel, and ease of setting up tasks. Lookback was particularly helpful to set up observation sessions and note taking.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

No

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

Best suited: low complexity user testing of a prototype or live site. Less appropriate: user tests that are more foundational in nature and require follow up questions, as well as testing complicated flows in prototypes because you can't course correct participants easily.