Really love UserTesting and the progress the platform continues to make.
May 12, 2023

Really love UserTesting and the progress the platform continues to make.

Christine Stankiewicz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

At my company, we create prototypes for usability testing. These prototypes might be for our website or internal digital applications. We want to ensure the design is easy to use and intuitive before we put it into production. UserTesting is where we confirm this. We have used monitored and unmonitored testing but mainly use the unmonitored.

Pros

  • Unmonitored tests being broken down into steps
  • Screener questions
  • Templates to be able to quickly create similar tests

Cons

  • Highlight reels
  • More types of questions for unmonitored test (add stack ranking question type)
  • Providing user averages for data questions (ranking scale)
  • User-friendly designs
  • Reduction in design time
  • Reduction in re-development
Never contacted support and cannot skip this question without typing at least 50 words in the box. Never contacted support and cannot skip this question without typing at least 50 words in the box. Never contacted support and cannot skip this question without typing at least 50 words in the box.
Places where I get confused is 'metrics' verse 'summary'. I like that you can organize the tests into folder. Once you are logged in into the backend, it can be hard to find the UserTesting Community, blogs, and other resources. I wish on the "Workspace" section, under "your test' drafts would also be listed out.
We do not have an in-person customer experience therefore this question does no apply to me.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

UserTesting has been great for usability testing and getting feedback on a prototype/design before putting it into production. It is very helpful to watch how people interact with your design without any bias. When watching the videos, I can easily make comments about the user and my observations for me to go back too.

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