Verint Enhances the Power of Community for our Employees & Customers
We use the Verint Community for both internal and external audiences. For our more than 40,000 customer users, it is an ideal …
Verint CommunityFormerly Telligent Community
Top Rated
Verint Community
Top Rated
Verint Community
Overview
What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired...
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Top Rated
2023
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Pricing
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What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Verint Community?
Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.
Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.
The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.
Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.
Verint Community Features
- Supported: Discussion and Q&A Forums w/Verified Answers
- Supported: Blogs
- Supported: Wikis
- Supported: Knowledge base
- Supported: File/Resource Gallery
- Supported: Polls
- Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
- Supported: Gamification
- Supported: Member Presence Indication / Expert Finder
- Supported: Private Messaging
- Supported: Reputation Scoring Model
- Supported: Content and People Recommendation Engine
- Supported: Engagement Reporting (w/ Data Visualization)
- Supported: Flexible UI configurable at site and group level
- Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
- Supported: Automation Studio : Built-in Developer Tools
- Supported: Widget Studio : Built-in Developer Tools
- Supported: Theme Studio : Built-in Developer Tools
- Supported: Articles
- Supported: Ideation
- Supported: Marketplace
- Supported: Mobile
Verint Community Screenshots
Verint Community Videos
Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.
Verint Community Integrations
Verint Community Competitors
Verint Community Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request |
Verint Community Downloadables
Frequently Asked Questions
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.
Reviewers rate Support Rating highest, with a score of 9.1.
The most common users of Verint Community are from Enterprises (1,001+ employees).
Comparisons
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March 21, 2023
Verint Community (Telligent) is perfect for our needs
Score 10 out of 10
Vetted Review
Verified User
I manage the platform along with another community manager. We use the platform to create a community to help our users with support, networking and knowledge sharing.
- It is a highly configurable system
- Rolling out changes is super easy and quick
- Has a lot of feature depth (including integrating with other systems)
- Make it easier to customize widget UI - without requiring extensive coding experience
- Provide templates for Community homepages that are simple and have great UX
- Make it easy to change the theme
- Groups
- Role-based member assignment
- Forums and threads
- Ideation
- Some customizations
- Call deflection
- Support documentation
- Peer groups for our users
Better configurability, out-of-the-box experience and performance
Community managers, Product management, customer service reps, sales and account management
3
Community managers
Product managers
Product managers
- Collecting product feedback
- Customer support
- customer relationship
- Internal tool to collect ideas
- Call deflection
- increase NPS
- sharing product feature updates
- running training webinars
- AMAs
Yes
IBM Tibbr
- Product Features
- Product Usability
N/A
- Third-party professional services
SocialEdge Consulting LLC
No
Change management was a big part of the implementation and was well-handled
- Sign up flow integration with in-house authentication system
- User migration
- No Training
yes. Easy to learn with the available documentation
N./A
Yes - we have customized the interface extensively
we have applied our own theme, developed new widgets and new automations and extensions. it depends on the customization and each customization has varying levels of difficulty to execute.
Some - we have added small pieces of custom code
Automation and extensions
N/A
We have a support package
Yes
Yes it was resolved in a timely fashion. The support person was knowledgeable.
Frequently. We have a product environment with them and when we see a need to deployment something asap, Verint support is quick to help us.
- widgets and layouts
- Widget configuration
- reports
- member management
- automation
- custom reports
- creating complex groups with multiple sub-groups - no way to copy group config to another group
Yes, but I don't use it
- Aha!
- Pendo
- N/A
- Single Signon
- API (e.g. SOAP or REST)
Webhooks
Plan, pilot and then implement slowly.
Pricing, acceptance criteria and warranty.
Ensure your requirements are clear before you approach the vendor
Yes
- new features
- bug resolution
- performance
- same as earlier answer
No
No
August 26, 2014
Social Community Collaboration
Telligent Community is being used across the organization for a variety of purposes. Instead of having siloed SharePoint sites we used Telligent to store all archived and current documents. It was great to be able to search across departments for documents, files, or threads for information.
- Search. Search.Search
- Permissions based on credentials
- Current social media styling
- The ability to customize a layout and save it for future use
- Being able to using easy navigation along with the ability to search the entire site allows us to serve our customers very effectively.