Verint Community

Verint Community
Formerly Telligent Community

Customer Verified
Top Rated
Score 9.3 out of 10
Top Rated
Verint Community


What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired...
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What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Entry-level set up fee?

  • Setup fee optional


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Verint Community?

Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.

Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.

The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.

Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.

Verint Community Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication / Expert Finder
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools
  • Supported: Articles
  • Supported: Ideation
  • Supported: Marketplace
  • Supported: Mobile

Verint Community Screenshots

Screenshot of Sophos Community offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires is a community powered by Verint featuring working groups, event, and a content hubScreenshot of An Avnet community with courses, competitions, and networking opportunitiesScreenshot of The ADI Engineer Zone is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus is a community to ask questions, join conversations, or share ideasScreenshot of The England Football Community is a place to connect with people and join the conversation about all things football.Screenshot of Thwack is an IT community with blog posts, events, and community groups.Screenshot of The IET ENGx is engineers' go-to place for practical advice, information and networking to help with their career.Screenshot of The Connect Community of the BlueCross and Blue Shield of Texas offers the ultimate resource base and community for its health insurance members.Screenshot of Macmillan Cancer Support is a place users can talk to people affected by the same cancer, share experiences, and ask experts important questions.Screenshot of Macmillan Cancer Support - ask an expert section.

Verint Community Videos

Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.

Verint Community Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

Frequently Asked Questions

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.

Reviewers rate Support Rating highest, with a score of 9.1.

The most common users of Verint Community are from Enterprises (1,001+ employees).
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(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
I manage the platform along with another community manager. We use the platform to create a community to help our users with support, networking and knowledge sharing.
  • It is a highly configurable system
  • Rolling out changes is super easy and quick
  • Has a lot of feature depth (including integrating with other systems)
  • Make it easier to customize widget UI - without requiring extensive coding experience
  • Provide templates for Community homepages that are simple and have great UX
  • Make it easy to change the theme
Great configurability and flexibility. However, there should be more options of presenting the Group navigation - which collapses into this dropdown view and therefore has two states which can be confusing.
  • Groups
  • Role-based member assignment
  • Forums and threads
  • Ideation
  • Some customizations
  • Call deflection
  • Support documentation
  • Peer groups for our users
Better configurability, out-of-the-box experience and performance
Community managers, Product management, customer service reps, sales and account management
Community managers
Product managers
  • Collecting product feedback
  • Customer support
  • customer relationship
  • Internal tool to collect ideas
  • Call deflection
  • increase NPS
  • sharing product feature updates
  • running training webinars
  • AMAs
Highly customizable, easy-to-use and scalable product.
IBM Tibbr
  • Product Features
  • Product Usability
  • Third-party professional services
SocialEdge Consulting LLC
Change management was a big part of the implementation and was well-handled
  • Sign up flow integration with in-house authentication system
  • User migration
all customizations should be under warranty so that you get the right level of support from the 3rd party.
  • No Training
yes. Easy to learn with the available documentation
highly configurable
Yes - we have customized the interface extensively
we have applied our own theme, developed new widgets and new automations and extensions. it depends on the customization and each customization has varying levels of difficulty to execute.
Some - we have added small pieces of custom code
Automation and extensions
Responsive and highly available support.
We have a support package
Yes it was resolved in a timely fashion. The support person was knowledgeable.
Frequently. We have a product environment with them and when we see a need to deployment something asap, Verint support is quick to help us.
Overall a very user-friendly product. Some terminology can take getting used to (applications, subscriptions)
  • widgets and layouts
  • Widget configuration
  • reports
  • member management
  • automation
  • custom reports
  • creating complex groups with multiple sub-groups - no way to copy group config to another group
Yes, but I don't use it
Highly scalable system with the ability to expand to an increasing number of users and communities
  • Aha!
  • Pendo
  • N/A
  • Single Signon
  • API (e.g. SOAP or REST)
Integrations need to be coded by developers. There is no no-code way to achieve integrations - but I am sure a future update to Verint may include this capability.

Plan, pilot and then implement slowly.
Easy to work with.
They were available when required and eager to help
Pricing, acceptance criteria and warranty.
Ensure your requirements are clear before you approach the vendor
  • new features
  • bug resolution
  • performance
  • same as earlier answer
Amy Hicks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Telligent Community is being used across the organization for a variety of purposes. Instead of having siloed SharePoint sites we used Telligent to store all archived and current documents. It was great to be able to search across departments for documents, files, or threads for information.
  • Search. Search.Search
  • Permissions based on credentials
  • Current social media styling
  • The ability to customize a layout and save it for future use
I think that Telligent Community scales well across multiple organization sizes and can fill many different needs.
  • Being able to using easy navigation along with the ability to search the entire site allows us to serve our customers very effectively.
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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