Incredible app
December 07, 2021

Incredible app

Elmer Javier Vargas Cogollo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

I'm [a] user of WebEx for years now, this new light way to help people to connect it's easier for me and my customers, I have always been an active user and I like the product. Something that I don't like is the necessity to [install] the app in the device, so it should be agentless unless you would like to have the extensive functionalities but in any [case,] is amazing, I love it and I will use it as much as I can[.]

Pros

  • Share screen
  • Voice
  • Remote control

Cons

  • Visibility of the functions
  • Installation process
  • Video and share screen simultaneously
  • Not sure
  • Not sure
  • Not sure
It was not my choice, but some customers have it for conference rooms or simply communication or support so I am always acting as a user for this app and it will be difficult to replace it with any other app as they don't have the same functionalities or the whole capabilities as WebEx offered[.]
It is a great app, definitely, recommended for most communications with different parties such as customers, partners, or colleagues it's a great collaboration tool, obviously, there is always room for improvement, for me it's almost perfect but lacking some capabilities to operate with no installation for the app unless you need it[.]

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

It [is] like the app in almost every aspect, however, the commands can be confusing as the lines are thin and the background is white, I believe the visibility for the commands should improve by making the options more visible probably making thicker the lines or bold the characters for each option[.]
I always recommend it to friends, colleagues, partners, and customers to make easier our communication across organizations. In IT is so easy to get restrictions for taking control of the other sites, but with WebEx[,] we have been able to overcome those restrictions and provide a secure way to do our job.

Webex App Feature Ratings

Project Management
8.0
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
7
Workflow Automation
Not Rated
Mobile Access
9
Search
Not Rated
Visual planning tools
Not Rated
Communication
8.3
Chat
10
Notifications
6
Discussions
Not Rated
Surveys
7
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
File Sharing & Management
10.0
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
10
Advanced security features
10
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Comments

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