Webex gets the job done.
Updated March 13, 2025

Webex gets the job done.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

The pandemic certainly accelerated our remote meeting needs. The complexity of our remote meetings also changed. The need for multiple device connection capabilities and the number of users at each meeting became increasingly important. The record and replay features are also excellent. These needs and a consistent platform in the sea of many other platforms were critical in the decision to use Webex.

Pros

  • Consistency.
  • Large group count.
  • Record and replay.

Cons

  • Breaking into small groups.
  • Screen manipulation.
  • View variety.
  • The continuity in a pandemic experience has been worth the investment.
  • Booking webex is easier than booking meeting space. This is a time and safety saver.
  • The connectivity is best in field in our experience
  • Webex Meetings
  • Webex App
  • Webex Webinars
While some of the other platforms have great features, the ease of Webex won us over. It is compatible across the board, easy to navigate, and intuitive to use and that has been very helpful. Finding meetings is also much easier on the platform, The one-click add through Outlook is a huge time saver as well.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Webex works great on repeat meetings where the structure is similar. The chat is also quite efficient and you can capture the chat for review later. We designate a meeting or video "producer" to handle the chat and that has increased the ease of use. Meetings over 200 are not always easy. This is where we occasionally struggle.

Webex App Feature Ratings

Project Management
7.3
Task Management
5
Scheduling
8
Workflow Automation
6
Mobile Access
10
Communication
8.7
Chat
10
Notifications
10
Discussions
7
Surveys
9
Integrates with GoToMeeting
6
Integrates with Outlook
10
File Sharing & Management
6.2
Video files
8
Audio files
8
Access control
4
Advanced security features
6
Integrates with Google Drive
5

Cisco Hybrid Work

  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
We were fully remote for 12 months. Then some teams remote and some hybrid. Now all teams hybrid since October and it is giving us the best of both.
We actully use many different platforms but webex is our go to product. It is simply the most consistent.
  • Webex
  • Microsoft Teams
  • Zoom

Using Webex App

500 - all corp functions use this. all are on hybrid work schedules which make this tool more important to the ease of doing business. Use varies by department but are are able to use. 10 % of total in use are fully remote.
1 - We have our IT department for help but no one is specifically desegnated just for support here. There is a do it yourself approach to traininng and trouble nshoooting
  • remote employee access
  • integrated features
  • chat feature
  • multiple device use
  • the record and note taking has been a game changer for our meetings
  • use to record videos for later playback
  • AI meeting summary
  • collaboration tools is what we are hoping for
  • ease of doc management
We use multiple apps that are similiar. Each has pros and cons. Webex has been the most consistent with clarity and connectivity. While extra features are wonderful nothing matters if you arent connected. So for this reason alone it is our continued choice.

Evaluating Webex App and Competitors

  • Ease of Use
We use this platform with our clients as well as inter office. It has to be easy to use and reliable. This has given the most consistent performance to date. We still have a few employees who prefer their platform of choice..... but this is the go to solution.
Stronger training and more consistent adoption. Still a work in progress

Webex App Support

Some of our issues are more of an interal tech or connectivity issue to Webex support cannot assist. On the occasional need for tech support they have been timely and helpful. We also cascade all help learnings throught the org to prevent repeated need for support. This approach is a definite best practice.

Using Webex App

Webex gets the job done. It allows for all level users and multiple device connectivity. The one click add feature in Outlook is excellent. Pandemic and beyond it has strengthened our ability to meet at any time and anywhere. The chat feature is excellent. Our overall experience is quite good.

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