Item: Webex App
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

The pandemic certainly accelerated our remote meeting needs. The complexity of our remote meetings also changed. The need for multiple device connection capabilities and the number of users at each meeting became increasingly important. The record and replay features are also excellent. These needs and a consistent platform in the sea of many other platforms were critical in the decision to use Webex.

Pros and Cons

Consistency.
Large group count.
Record and replay.

Breaking into small groups.
Screen manipulation.
View variety.

Return on Investment

The continuity in a pandemic experience has been worth the investment.
Booking webex is easier than booking meeting space. This is a time and safety saver.

Alternatives Considered

Google Hangouts (Classic), Zoom and Zoom Events

While some of the other platforms have great features, the ease of Webex won us over. It is compatible across the board, easy to navigate, and intuitive to use and that has been very helpful. Finding meetings is also much easier on the platform, The one-click add through Outlook is a huge time saver as well.

Support Rating

Some of our issues are more of an interal tech or connectivity issue to Webex support cannot assist. On the occasional need for tech support they have been timely and helpful. We also cascade all help learnings throught the org to prevent repeated need for support. This approach is a definite best practice.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Asana, Canva, Constant Contact

Usability

Webex gets the job done. It allows for all level users and multiple device connectivity. The one click add feature in Outlook is excellent. Pandemic and beyond it has strengthened our ability to meet at any time and anywhere. The chat feature is excellent. Our overall experience is quite good.

Likelihood to Recommend

Webex works great on repeat meetings where the structure is similar. The chat is also quite efficient and you can capture the chat for review later. We designate a meeting or video "producer" to handle the chat and that has increased the ease of use. Meetings over 200 are not always easy. This is where we occasionally struggle.

Webex gets the job done.

Overall Satisfaction with Webex App