Call me on Webex Calling!
November 05, 2021

Call me on Webex Calling!

Venkateswara Rao Sanivarapu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Webex Calling is used across the whole organization by various departments. It's used mostly when no screen share is required and for audio only purposes. If a message is missed, we can look at who called and also replay the voice message. By default, video and audio features are enabled when a call is initiated. If it's suppressed by default, that might be good. This avoids the user disabling the video and audio on receiving the call.
  • Easy calling with one push.
  • Can call even if there's no internet connection or wi-fi.
  • Visibility of call status on a contact/contacts.
  • Sometimes calls are dropped or become patchy. Reasons could be poor connection, etc.
  • Video and audio connection should be disabled by default. This may be the feature managed by the Company and not Webex. Not sure.
  • Group calling - not very intuitive to add members and call.
  • I use it in a business situation as a user. I think it's helping the business quite a bit. Can't provide any hard numbers.
Webex Meetings, Webex Teams all integrated with Webex Calling as one.
Webex Calling is very convenient and meets all needs - meetings, calls, messaging. Little to no configuration is required from individual user point of view. Slido use is limited to hosts but looks like can be extended to co-hosts or other designated participants. Overall, the experience has been very good.
  • Zoom
Webex Calling is more feature rich, has easy interface with screen share, more flexibility. In Zoom, we can't do screen share automatically unless the currently sharing member closes their sharing.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Webex calling is a very good tool for quick one to one call to get a question answered or discuss a business situation. Can also be used for group messages.

Webex Calling Feature Ratings

Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
9
Answering rules
5
Call recording
10
Call park
7
Call screening
10
Message alerts
9
Mobile app for iOS
Not Rated
Mobile app for Android
9