Webex Calling puts you in the future
November 05, 2021

Webex Calling puts you in the future

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Our entire organization uses Webex Calling, previously we were with BroadSoft - the predecessor the Webex Calling. We really enjoyed the Webex Calling and the features it includes like softphones and how you can pick up calls from your computer to your cell phone and two other devices.
  • Softphones.
  • Active noise canceling.
  • Ease of use.
  • Others statuses to be clearer.
  • We are spending less money on hardware and on software than we previously were.
We utilize Webex Calling, Webex Contact Center, Webex Meetings, and utilize Webex hardware and many of our meeting rooms and in our manager's offices both at home and at our facilities.
With lockout features and passwords all among other cyber security items that Webex was taken into account, we know that using Webex calling is one of the most secure options available on the market today.
What Webex has to offer doesn't even come close to what its competitors can offer, it far surpasses anything else on the market that we have come into contact with.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

We are a contact center and using Webex Calling along with the Webex Contact Center platforms has been crucial to our success. I don't think anyone in our company could go back to using hard phones for our old calling platform. The customization down to each user and uptime of being in the cloud are features that we could never lose at this point.

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
10