Item: Webex Calling
Rating: 4
Author: Verified User

Overall Satisfaction with Webex Calling

Use Cases and Deployment Scope

Integrated into our UC solution - main challenge is that most interaction is via Teams, Webex Calling tries to integrate but end up having to close it as it looks to override Teams. I wouldn’t have an issue with it if there were clear benefits over teams but this is not clear and therefore it’s only really used as a back up and with clients who require it.

Pros and Cons

Pros

Calling
Allowing real phone number dial in access

Cons

Integration with Teams feel clunky
Not clear on benefits / USP

Return on Investment

Not applicable to me

All-in-one Platform

None

Security

Find it challenging to use compared to teams and therefore not suited to day to day needs

Alternatives Considered

Microsoft Teams

Not as well due to user adoption levels

Key Insights

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?

Did Webex Calling live up to sales and marketing promises?

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Other Software Used

Microsoft Teams, Cisco 4000 Series Integrated Services Routers (ISR 4000)

Likelihood to Recommend

For calling clients with this product it’s well suited. However as we’re seeing most internal and external clients are using teams. This becomes a less preferable option to call them as it often has challenges with integrating. Overall, I would say that the challenge is really there is not a unique selling points to this product and if there is some specific features that are better than teams. In my opinion, they are not brought to the forefront

Webex Calling Feature Ratings

Comments

Please log in to join the conversation