Item: Webex Calling
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Webex in our organizations is utilized for video conference or audio meetings with customers and partners to foster relationships and develop our business. Webex integrates with my email and makes it easy to send meeting invitations to first time contacts or individuals we are regularly meeting with. It has solved the problem of only utilizing phone calls for connecting with customers and creates a much more conjoined effort to meet for both parties.

Pros and Cons

Video Calling
Audio Calling
Email Invitation Format

Provide more features at different price points
Ease of use for beginners
Intricate User Interface

Return on Investment

Increase in meetings due to ease of invites
Frequent screen sharing and presentation within the organization
Ease of mind for connecting internally and externally

All-in-one Platform

We are not currently utilizing any other Cisco Collaboration products within our organization.

Security

I feel incredibly settled when stepping into a Webex Calling. It's typically three clicks and I'm in a meeting with little to no issues. Our organization has never had any issues with security. There are also easy and subtle ways including private messaging to speak directly to participants of the calls.

Alternatives Considered

Microsoft Teams

Webex Calling provides additional features and a greater ease of access compared to Microsoft Teams. Though teams is free, the capacity to host larger meetings with professional noise/background cancellation was not present. Webex Calling has a sense of notoriety as well, showing that there was an investment into a solid meeting platform for our customers.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

HubSpot CRM, Ooma Office, ZoomInfo SalesOS

Likelihood to Recommend

Webex Calling is suitable if you are having consistent calls or presentations with customers, and you need a straightforward "meeting invite" application. It has features such as background noise removal and background images so if you find yourself in need of more privacy in a meeting it has great features. Webex Calling would not be suitable if you find yourself not speaking to individuals on a daily basis or have another methodology of connecting with your personal team.

Webex Calling is the professional meeting software we needed

Overall Satisfaction with Webex Calling