Webex Calling: our tool of choice for large group calls
December 01, 2022

Webex Calling: our tool of choice for large group calls

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We use Webex Calling for conference calls, usually involving large groups. Since our organization has a Cisco subscription to the service, Webex Calling is preferred to free software with limited functionalities, like the free version of Zoom. As I mentioned, we prefer using Webex Calling for large groups but not for one-on-one calls. The ability to create meeting links and allow guests to join is a plus. I usually use Webex Calling as a meeting organizer within my organization and especially for outside calling, since the ability to allow guests is an important functionality. I also like the fact that Webex can be integrated with Outlook, so that meetings can be setup directly via using Outlook.
  • Ability to create meeting links
  • Allowing outside users to join
  • Handles large groups well
  • Interface could be better
  • Desktop app is hard to navigate
  • I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
  • The ease of calling definitely makes it easy to coordinate across teams and geographies.
  • Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.
We use Cisco Connect as a VPN service for the organization. It allows us to use our organization's internal financial and shared drive services while working from home.
We also use Cisco video calling equipment in our main meeting rooms. The hardware integrate quite well with Cisco services, like Webex Calling.
The security on Webex Calling has always been a great feature. So much so, that our standard organizational instruction is to use Webex Calling for calls where secure financial data will be discussed or screen shared. Similarly, for any calls with sensitive data or information being shared, we use Webex Calling. The other advantage is that this security is built into the system and does not need activation or any additional steps.
We actually use both Webex Calling and Microsoft Teams. Teams is used much more as an internal chat service. Also, one-on-one calls usually take place through Microsoft Teams. But Teams is usually very internet bandwidth heavy.
So, for calls with larger groups, calls with colleagues in low bandwidth areas and / or calls with people external to our organization, Webex is usually the software of choice.

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Webex Calling is well suited for large group calls as it seems to handle them quite easily. Webex Calling is also good when people are joining from outside the organization. One more thing we have noticed in our organization is that when compared to MS Teams, Webex Calling seems to use less bandwidth. This comes in handy when we are calling colleagues from areas with lower internet bandwidth. Webex Calling is less user friendly than some other software out there. The interface can do with a refresh.

Webex Calling Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
5
Directory of employee names
Not Rated
Answering rules
5
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
7
Video conferencing
8
Audio conferencing
8
Video screen sharing
8
Instant messaging
8
Mobile app for iOS
8
Mobile app for Android
Not Rated