I would use Webex Calling
April 15, 2025

I would use Webex Calling

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Our business uses this application for daily meetings, educational courses and remote work messages. We utilize Webex Calling as a means to keep in touch with our local and global contacts. It allows professors to teach remotely and students to attend class even if they are sick. Webex Calling proved its use especially during COVID when the campus was shuttered for almost a year.

Pros

  • Federated messaging
  • Uninterrupted calling
  • Provides cost savings

Cons

  • Combine the Webex Calling and Webex Meet applications
  • Allow for skins for user personalization
  • Allow contacts to be added without your contact list
  • Lesser cost than Zoom
  • Users already know how-to use the app
  • Costs can/will come down
This has helped out International offices convert to Webex Calling from on-prem calling services. This has streamlined our calling solution. We are also looking to convert our smaller call centers to the calling option to take the workload off our UCCX System. This is going to help us save tens of thousands of dollars in the long run.
This keeps our calls secure and encrypted. Our Medical center callers are paramount for security, especially when speaking to a doctor or call center to book appointments or pay their bill.
We are trying to keep a uniform style of communications and would like to have it across one platform that is easy to use and simple for users in the long run.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

No

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Our call centers would benefit from this so we would not have to supply a desk phone nor would we need to worry about timing, VPN timing. We can load this on any laptop and send them home to work.

Webex Calling Feature Ratings

Hosted PBX
4
Multi-level Interactive Voice Response (IVR)
3
Directory of employee names
9
Answering rules
4
Call recording
7
Call park
8
Call screening
8
Message alerts
6
Mobile app for iOS
Not Rated
Mobile app for Android
8

Comments

More Reviews of Webex Calling