Webex Calling is the all in one solution vs the competition.
April 28, 2025
Webex Calling is the all in one solution vs the competition.
Score 9 out of 10
Vetted Review
Overall Satisfaction with Webex Calling
Webex Calling created the ability to no longer need our on-premise CUCM solution and hard phones. We were able to clean up our overhead costs and datacenter costs as well as reduce the need to have phones and maintenance for the phones. We are able to easily and cleanly set up new agents with no need for provisioning hardware.
Pros
- Call routing
- Hunt Group routing
- Phone provisioning
- Calling integration with AD phonebook
Cons
- Calling could integrate with WxCC better
- 4 digit/7 digit dialing between Calling and WxCC
- Increased internal tickets
- Slow learning curve for users
Using the full Webex suite and enjoying all the features of Webex Meetings and transcriptions of my calls. I really enjoy the videos feature that allows video recording and creation right on the platform for making training videos for me and my colleagues. Having the multitude of features and functions that Cisco Webex suite comes with along with Calling has been fantastic.
Security and the ability to auto adopt everyone within my organization has been fantastic. Having users who already opened a Webex account with their corporate emails be able to be adopted directly and securely into my tenant without needing to have them re create their accounts has sped up the on-boarding process.
- Webex Contact Center, Vidcast by Webex Leap and Webex Events (formerly Socio)
Webex Calling easily stacks up against the competition because Webex Calling is all inclusive inside the Webex. Suite, unlike other companies and providers where you have to piece together. A full solution from 4 different products we've used 12 different web pages to manage your system. The Webex suite is all-encompassing in one single Product and skew and provides a multitude of features for 1 single license.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes
Comments
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