Benefits of Cisco Webex Calling
April 28, 2025

Benefits of Cisco Webex Calling

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Webex Calling

Webex is the main product which we have deployed in-house and used mainly for extensions internally and plus we provide the same services to our customers. With that this particularly saves us funds as when management team are out of country they are able to utilize soft phones which is mainly through Webex application via the mobile. In addition to that we are able to schedule meetings, have online chats with our team members, use other features like whiteboard during meetings and supports number of integrations with our environment we have.

Pros

  • Allows integration with Microsoft Teams
  • Provides easy accessibility of calls when member is on the move esp out of country
  • Easy to establish and schedule meetings via the application and outlook

Cons

  • Provide further integrations with new platforms
  • Sometimes during video calls despite having stable connection the voice breaks off but then voice is ok without video
  • Presentation lags or during screen sharing it would freeze up
  • For corporate business they could achieve this within certain period of time and it is suitable for their business
  • Not suitable for SME market and esp for those who are interested to use the product but not able to afford due to cost
Webex Meetings, Webex Smart board, it has benefited to me in sense that having one brand for communication and collaboration, it was seamless to integrate and my data and contacts would just sync to all devices so I could always continue to work or join from any means of device I would have.
Webex Calling means good security needs for secure and collaborative tool. As Webex provides end-to-end security and encryption for calls. It also complies with industry standards like GDPR, HIPAA, and ISO 27001. It has also got built security whereby it helps uses out of the box as they do not need to configure much during the implementation.

Do you think Webex Calling delivers good value for the price?

No

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Mainly it is suited for businesses who can afford with the setup maybe if it deployed on the servers in-house or via cloud through any service providers. Deployment could be easy if you have resource on hand with configurations and handheld phones.
It is not suitable for SME market as the cost could be expensive for them to handle on monthly basis and plus the licensing structure for this is quite expensive therefore we cannot cover all the market points

Webex Calling Feature Ratings

Hosted PBX
9
Directory of employee names
9
Answering rules
9
Call recording
9
Call park
9
Business SMS/External Messaging
9
Mobile app for iOS
9
Mobile app for Android
9
High quality audio
9
High quality video
7
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Desktop sharing
6
Live chat
6
User authentication
8
Participant roles & permissions
9
Centralized communications management
9
Team messaging
9
Team document sharing
9
Call and meeting analytics
9

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