User Review
June 21, 2021

User Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management
  • Payments
  • n/a

Overall Satisfaction with Webexpenses

Webexpenses is being used by the whole organisation I work for. It is easy to use and keep up to date with costs for your relevant cost centre. Submission is straightforward. All expenses costs are kept in one place and easy to navigate through and refer back to if necessary.
  • Easy to access through app or website.
  • Current claims are easy to access and maintain.
  • Previous claims are easy to navigate.
  • The link between the app and website is not always straightforward.
  • Adding a new mileage claim can be unnecessarily time consuming.
  • The steps when submitting claim, etc. are easy when it has been done a few times, at first it does not feel intuitive.
  • Each cost centre can easily see costs.
  • Previous claims are easy to access and compare.
  • Cost centres can be easily compared.
As before overall usability is good, there are some areas that could be improved such as adding new mileage claims without a new window and map pop-up. Adding receipts is not as straightforward as it could be. Approval process is quick and easy, historical data is easy to access and interrogate.
I have not had the need to access the support function.
Claims submission is easy when you have done it a few times. It is not always obvious at first if you have done something like not added a receipt where required. Lots of the claim screen is taken up with banners and messages, these should be defaulted to minimised. Approval process is easy.
Fits nicely with policy compliance and allocation of departmental costs.
Previous to Webexpenses I have used just an Excel sheet, this had its own obvious disadvantages and manual requirements. In comparison to this Webexpenses is straightforward and easy, saving time and costs.

Do you think Webexpenses delivers good value for the price?

Not sure

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Did Webexpenses live up to sales and marketing promises?


Did implementation of Webexpenses go as expected?


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Microsoft 365 (formerly Office 365), Thrive, Microsoft Yammer
It is easy to use when you have used it a few times, at first it does not always feel logical. The steps to add a new mileage claim can be long-winded. Adding receipts, etc. could be slicker. On the whole, it is fairly straightforward and efficient both from a claimant and approver point of view.