Happily compliant
December 07, 2022

Happily compliant

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Electronic Benefit Verification
  • Digital Patient Intake
  • Online Scheduling
  • Home Exercise Program
  • Billing Software
  • Analytics
  • Outcomes/MIPS
  • Patient Relationship Management

Overall Satisfaction with WebPT

I utilize WebPT on a daily basis for an outpatient physical therapy EMR, scheduler, billing software, and analytics/marketing tool. WebPT has significantly improved our documentation as well as decreased our cancellation/no-show rate with the scheduling features. WebPT has helped save staff time in sending records requests and making phone calls to patients as well.

Pros

  • Plan of Care and progress note tracking/alerts for Medicare
  • Open Documentation Tracking
  • Authorization tracking and alerts
  • Report options for analytics

Cons

  • Flowsheet format is hard to follow for patients with many visits. A grid format would be easier to navigate
  • Hard to search for scheduled visits without being in patients case
  • HEP program can be confusing for patients to log into
  • Decreased cancellation/no show rate
  • Decreased claim denials
  • Decreased loss of revenue because of authorization issues
Web PT offered many more features, such as automated appointment reminders, digital patient intake, a home exercise program, digital benefits verification, smart text-in documentation, customizable documentation profiles, and analytics reports that were unavailable or difficult to use in TheraOffice. The integrated fax and email system is a feature we did not have available to us in TheraOffice as well.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

WebPT is great for multi-user, multi-location practices as far as scheduling and documentation go, as long as users are on the same computer or laptop at all times. If a user uses multiple computers around a clinic, they cannot be logged in to more than one at a time.

Using WebPT

4 - We use WebPT for patient, documentation, billing, scheduling, home, exercise program, administrative analytics, staffing needs, productivity,
4 - Good computer skills and understanding of computer networks.
  • Documentation
  • Billing
  • Scheduling
  • Marketing
  • Patient communication
  • Marketing
Overall pleased with the product and its effects on our business.

Comments

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