Unhappy with WebPT billing
December 07, 2022

Unhappy with WebPT billing

Diana Tahtinen | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Billing Software

Overall Satisfaction with WebPT

We use WebPT billing and EMR. I work with billing to get paid for Physical Therapy services.

Pros

  • EMR works well for staff
  • Text reminders and scheduling program

Cons

  • Communication, our account was deactivated, and I cannot get anyone to call me back and explain what happened and why
  • Cost of integrating history of patients should be part of cost
  • Better claim rates when working than prior billing company

Do you think WebPT delivers good value for the price?

Not sure

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WebPT go as expected?

I wasn't involved with the implementation phase

Would you buy WebPT again?

No

Billing has not been good at communicating. In my experience, they deactivated our account, and no one caught it until we noticed we were not getting income, and no billing for 2 months and 2 weeks. It's good with text reminders to patients.

Comments

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