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Total package for your business with WebPT
December 15, 2022

Total package for your business with WebPT

Susan Ballard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Digital Patient Intake
  • Billing Software

Overall Satisfaction with WebPT

We use WebPT for all our patient files. The EMR is used to collect patient information, track treatment notes, submit follow ups to doctors, etc. We use the billing side to submit to insurance companies, track patient payments, run reports on our clinics, etc. The product helps keep all our information in one system and allows us to easily access the information we need. There is an analytics portal that allows to to track our trends from new patients, cancellations, no shows, etc. We can see what doctors have referred and see when they drop off for a while so we can reach out to them. WebPT is a full service system that allows us to stay on top of our business.
  • Integrates patient information across platforms of intake, care, and billing
  • Provides easy access to home exercise programs that can be sent directly to patients
  • Provides reminders for patients via multiple avenues such as text, email, and phone calls
  • Gives detailed reports by providers/clinicians, by location, by the company to track business trends
  • Analytics to compare trends easily to previous months and or years.
  • Online payments for patients without going through a third party affiliate
  • Allow for changes in online intake information at the clinic level rather than going through the company and waiting for their design team to do it.
  • Provide more transparent status of patients in the collections stage allowing for reports to be run as to when those are paid/status of contact
  • Better "tasking" process that allows tasks to be easily cleared once complete on the clinic end. Now if the clinic marks "complete" the task goes away when in reality there may still be work to be done on the WebPT end.
  • Have a better system for adding modifiers to patient billing
  • Negative - is when a claim sits for over 90 days and isn't worked to get reimbursement. We have had to push for those to be taken care of.
  • The cost for WebPT is expensive, and we pay to have access to a lot of information in one place.
  • We do have improved therapeutic outcomes because of WebPT as we can see what codes are paying better than others and treat them accordingly and appropriately.
WebPT has met the need to have everything in one place. We have the EMR for patient information, billing, and analytics to see trends in our company, and Reach to handle marketing, online intake, and provide us with NPS scores.
Overall, WebPT is meeting expectations for our company. The improvement comes in the modifiers being added easily and for tasks to be timely. Sometimes we have received tasks from 2021 and even 2020 this year. Insurance has a time frame for timely filing, so if we get a task past that time frame, then we have given away free service.
We have been using WebPT since I have worked for the company, so I can not comment on this.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WebPT go as expected?

I wasn't involved with the implementation phase

Would you buy WebPT again?

Yes

WebPT is a well-equipped system to manage a PT business. The main area that needs work is when a patient calls in to talk to billing with a question regarding their statement. Often information is misrepresented which then makes the clinic look bad. Specifically, in the past, a patient has been told they will receive a refund that week. When in reality, the refund list isn't provided to the clinic that quickly so by the time we get the request for refund and process the check on our end, it is well over a week or more which then frustrates the patients. The patient billing department has improved greatly over the past few months. It is a work in progress for them.