My two cents
Updated September 04, 2024

My two cents

Rebecca Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Digital Patient Intake
  • Online Scheduling
  • Home Exercise Program
  • Billing Software
  • Analytics

Overall Satisfaction with WebPT

I use WebPT mainly for documentation purposes but also scheduling and sup management. I also use the HEP aspect for patient education.

Pros

  • Ease of use
  • Let’s you do templates
  • Can use on multiple devices

Cons

  • Reliability (freezes up a lot)
  • More communication with standards that change
  • Insurance regulations
  • Improved outcomes
  • Less denials (do not have to addend notes as much).
A little of apples to oranges because that documentation system is geared more towards the home health market vs WebPT which is more outpatient based.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

Cost effective, easy to use, easy to explain

WebPT Feature Ratings

Call Follow-up and Quality Assurance ()
Not Rated
Physical Therapy Software
8.9
Electronic Medical Records (EMR)
10
Patient Invoicing
8
Treatment Plan Management
9
Patient Notes
10
Patient Progress and Reports
10
Insurance Verification and Authorization
9
Integration with Diagnostic and Imaging Systems
7
HIPAA Compliance and Data Security
8

Using WebPT

40 - Medical Documentation
Scheduling
Billing
4 - Analytics, Financials, Marketing, Billing
  • Medical Documentation
  • Scheduling
  • Billing
  • Analytics
  • AI
  • Data
  • Analytics
  • Digital Intake
  • Revenue Management
  • Help with no shows
Webpt handles a lot of duties and continues to expand their portfolio. We are able to utilize their services for a variety of functions that helps our medical business grow.

Evaluating WebPT and Competitors

  • Integration with Other Systems
  • Ease of Use
Really ease of use because all of our users have ability to reproduce functions in other facilities. It is not hard to use and has education/support to help if need be.
Really not much, continue to give feedback so their functions get better.

WebPT Implementation

The first set up was easy, the hardest part has been migrating new companies over to ours.
  • Implemented in-house
Change management was minimal - Just to make sure that you have the right people in the right positions and keep communication/support close.
  • Questions

WebPT Support

Right now they are understaffed and it can take awhile for support to get back to your case. Eventually, it will get answered or to the right person.
ProsCons
Knowledgeable team
Problems get solved
Escalation required
We were not offered this, so no did not purchase
We finally got a customer success representative named Jessica and she has helped steer us to the right department or escalate our cases.

Using WebPT

Very easy to use, customizable, and able to be taught to all employees involved.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Scheduling
  • Documentation
  • Adding users
  • Adding patients
  • Insurances
  • Reports
Yes, but I don't use it

Comments

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