Overview
What is WebPT?
Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a…
WebPT Review from a Team Lead
Front Office Review of WebPT
WebPT...the EMR that does it all!
WebPT has been easy to use!
WebPT makes patient registration easy!
PT With A Difference
WebPT warning
WebPT Home Exercise Program Review.
WebPT has given me time back with my family
Not happy.
Great product for a great price.
Strong guidance and support with systems, highly knowledgeable support members
WebPT: THE physical therapist's EMR
Great product, some glitches
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Enterprise
Custom Pricing
Entry-level set up fee?
- Setup fee requiredRequired
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is WebPT?
Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers.
In addition to its flagship EMR, WebPT offers a host of practice management solutions, including:
integrated billing software,
revenue cycle management services,
electronic benefit verification,
digital patient intake,
patient engagement tools,
marketing tools and automation,
remote therapeutic monitoring,
virtual (telehealth) visits,
outcomes tracking,
operational reporting and analytics,
MIPS reporting,
continuing education support, and
a marketplace to purchase clinic equipment at discounted prices.
WebPT offers free onboarding and unlimited US-based product and account support. WebPT’s ISO 27001 certification ensures that customers' data is kept safe. WebPT offers system integration with more than 60 vendors as a commitment to healthcare interoperability.
WebPT Features
- Supported: Electronic Medical Records
- Supported: Billing
- Supported: Revenue Cycle Management
- Supported: Data and Reporting
- Supported: Digital Patient Intake
- Supported: Patient Scheduling
- Supported: Electronic Benefits Verification
- Supported: Home Exercise Program
- Supported: Remote Therapeutic Monitoring
- Supported: Virtual Visits
- Supported: Outcomes Tracking
- Supported: MIPS Reporting
- Supported: Patient Marketing
- Supported: Patient Engagement
- Supported: Continuing Education
- Supported: Marketplace (Equipment, Supplies, Credentialing)
WebPT Screenshots
WebPT Video
WebPT Integrations
WebPT Competitors
WebPT Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | United States |
Supported Languages | English |
WebPT Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(167)Attribute Ratings
- 7.7Likelihood to Renew14 ratings
- 5.5Availability1 rating
- 5.5Performance2 ratings
- 8.1Usability10 ratings
- 6.9Support Rating15 ratings
- 7.4Online Training2 ratings
- 8.6Implementation Rating6 ratings
- 4.5Configurability1 rating
- 8.2Product Scalability1 rating
- 5.5Ease of integration1 rating
- 8.2Vendor pre-sale1 rating
- 1Vendor post-sale1 rating
- 1Professional Services1 rating
- 4.5Contract Terms and Pricing Model1 rating
Reviews
(1-2 of 2)- Comprehensive scheduling
- Wholly customizable documentation/templates
- Self-managed billing & claims
- Immediate and competent support available by chat
- Lots of automation for patient contact
- WebPT's self-managed billing solution (Therabill) can be clunky and disorganized
- Service outages do happen about once a month or so for 1-3 hours, with limited functionality
- WebPT's billing department can be slow to respond/fix issues
- Greatly improved claim billing and appealing efficiency
- Reliable scheduling with relatively few bugs/dropped appointments
- Higher technical barrier to entry than alternative methods
- Highly customizable documentation options, though sometimes too customizable
- Acuity Scheduling and Allscripts Practice Management
- Scheduling
- Billing/Claim
- Documentation
- Using Reach to send email/text alerts out for sudden closures or other events
- making custom calendars for students and aides
- Incorporating the HEP exercises into more treatments
- Allowing for patient self-scheduling
- Using Reach for more patient outreach
- Scalability
- Integration with Other Systems
- Ease of Use
- Implemented in-house
- Converting formatted .txt files into Excel databases
- Cleaning the data to ensure accuracy
- Combining data from different sources into one spreadsheet
- scanning paper charts
- Online Training
WebPT also gives you a sandbox company in the actual website to tinker with and trial things out. This makes it easy to catch and avoid errors you would have otherwise made with active patient data/schedules.
Their billing support team not only understood the technical language but also quickly diagnosed the problem. They explained the issue in clear, understandable terms and walked us through the steps to resolve it. This not only saved us valuable time but also prevented further claim denials. Their expertise and willingness to explain the technical aspects were invaluable, making them a true partner in our billing success.
- Sending/collecting intake forms to patients
- scheduling overall
- customizing documentation templates
- submitting corrected claims (in Therabill)
- resubmitting multiple claims (in Therabill)
- writing off remaining balances in ERAs (in Therabill)
Longtime WebPT consumer looking to change
- Medicare compliance
- Limited business analytics
- Patient engagement
- Customer service
- Support
- Clinician time to document in EMR
- Integration of objective data to assessment of goals
- Communication with subscribers
- Accountability
- Integrity
- Poor functionality of online patient intake negatively impacts ROI
- Poor technical support negatively impacts ROI
- Poor customer service negatively impacts employee work/life balance and possibly employee retention
- WebPT billing positively impacts clean claim rates and reimbursement
- WebPT outcomes tracking improves evidenced based practice
- WebPT integrates Medicare compliance
Middle - EMR evaluative notes take a long time which negatively impacts productivity and employee work/life balance. In EMR flow sheets do not integrate with WebPT HEP. Again frequent technical issues, poor support and related customer service did not deliver on WebPT's brand promises
Back end - WebPT Reach is a powerful tool to retain and market your existing clients and leverage this into positive online reviews to gain new clients
Administrative - Clinic Business Manager, Asst Manager, and Admin support. Patient intake, insurance authorization, scheduling, claims submission, billing, collections
- Patient intake
- EMR
- Outcomes
- Billing
- Patient engagement
- Telehealth - WebPT integration of Zoom sustained us during the worst of COVID-19
- WebPT Reach produces tangible marketing results
- Remote patient managing
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Other
- Implemented in-house
- Frequent failures in functionality of software
- Poor support
- Poor customer service
- Online Training
Outcomes - also frequently fails, patient's complete on their device or kiosk/tablet in clinic but will not sync to EMR and populate chart note. Again frequent "solution" from WebPT support involves work arounds requiring admin team staffing hours. Again additional expense of admin team staffing.
Scheduling - frequent problems with lost appointments booked leading to decreased productivity and a customer service issue we have to resolve. Waitlist feature recently improved.
EMR - evaluative notes are slow and difficult for clinicians to enter data. Evaluation templates have improved this a bit but it is still to difficult to add single tests and measures to existing initial evaluations and progress notes. Flowsheets do not save clinicians time with current functionality. You can not see what treatments were provided at the previous visit from the flow sheet view. This slows treatment and frustrates clinicians.
WebPT HEP - does not integrate with Flow Sheet in EMR creating redundant process in charting.
- Goal % progression
- WebPT Reach
- Evaluative notes
- Flowsheet
- HEP
- Online patient intake
- Outcomes
- Zoom
- Microfet dynomometry
- iPhone/Pad video capture
- Video Nystagmography
- File import/export
The transition to SOAP 2.0, online patient intake, and clinical outcomes did not go smoothly. It felt and still often feels like an extended Beta trial. Technical support remains lacking.
- When it works clinical outcomes modules enhances EBP
- Our organization will not make any elective upgrades with WebPT until they deliver on the modules we already pay for