Accurate and User Friendly
Updated October 20, 2021

Accurate and User Friendly

Cassie Roth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xactly Incent

We use Xactly Incent to calculate and report on sales commissions for our sales team. We also use it for scorecards and rankings for our sales leaders. The finance, sales ops, and sales teams all use Xactly Incent since it pertains to their areas. Sales uses it to understand their pay and finance and sales ops use the analytics to provide information to our leadership to drive better decisions.
  • Accurate calculations
  • Supports audits by tracking and effective dating
  • Easy to understand reports
  • Easier troubleshooting for creating formulas
  • Outlier functionality
  • More personalization of the base reports
  • Better support process
  • Money savings from not over paying
  • Create analysis so we can drive behaviors to support business goals
  • Building trust with our sales team so they don't spend as much time
We track types of sales, cost of sales, trends in companies, payouts etc. This year we have really built out the Analytics functionality to better understand trends etc. We also have been able to layer in some of our future sales forecasts to better forecast commission payments - even more relevant during Covid uncertainty.
We use it to easily provide data and analysis to our senior leadership team. Previously, Xactly Incent hasn't been used in a broader way. However as we look into next year planning, we're using our Xactly Incent data for capacity planning, territory alignment, quota setting, and commission plan changes and strategy. This will help us to make better decisions.
We are wanting to integrate with Snowflake for further outbound analysis. It's proving difficult to get the initial integration done and questions answered. I know once it's set up we'll see great benefits but it is frustrating right now.

Do you think Xactly Incent delivers good value for the price?


Are you happy with Xactly Incent's feature set?


Did Xactly Incent live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Xactly Incent go as expected?

I wasn't involved with the implementation phase

Would you buy Xactly Incent again?


It's well suited for a company that wants a user-friendly and accurate commissions software to support their sales team. In my current company we don't use the Connect functionality to automatically get the data, but that ability to get information directly from Salesforce and other sources is great. I think if you have very one-off exception heavy plans, you won't get as much benefit from Incent (or any other commissions system).

Using Xactly Incent

130 - Sales, Finance, and Analytics
  • Calculating sales compensation
  • Tracking crediting and SPIFF payments between teams
  • Provide accurate reporting to sales team
  • Forecast commission costs
  • Notice trends in deals
  • Combine with other data sources for more analytics
  • Forecasting of deals and revenue
We just renewed and like the tool, however the Support side can be frustrating to work with and take longer than it should.

Evaluating Xactly Incent and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I wasn't part of the decision here so I can't speak to the most important factor.

Xactly Incent Implementation

No, I wasn't apart of the implementation at this company.

Xactly Incent Support

It is a difficult system with more like back and forth messaging. I can't see tickets that others on my team have logged. It can be hard to get a real human answer or help.
Problems get solved
Slow Resolution
Poor followup
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Yes we did as part of our initial contract.

Using Xactly Incent

It's easy to use and administrate. Our sales people like it.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Building formulas is pretty intuitive
  • The new Profile makes adding new hires very easy
  • Stack rankings can get cumbersome