Easy to use and great for small to medium business, but could do with improvements | TrustRadius

Use Cases and Deployment Scope

We use Xero in our business for invoicing and tracking expenses.

Pros and Cons

Simple and easy to use.
Great for reconciling bank statements.
Great Marketplace of add-ons.

One of the more expensive systems.
Very difficult to send deposit invoices.
For the price of Xero there aren't many improvements and updates.

Return on Investment

We are able to invoice clients easily in multiple currencies.
Easy and simple to use.
Decreased time spent on accounting.

Alternatives Considered

QuickBooks Desktop Pro and FreshBooks

We moved from FreshBooks to Xero as FreshBooks didn't allow for more advanced accounting and invoicing in multiple currencies.

Usability

8

Xero is simple and easy to use; however, the UI could do with an update.

Cloud Costs

The user-based permissions make it easy for team members to login to Xero from multiple places.

Ease of Integration

9

We're able to integrate Xero with our bank easily making bank recon seamless.

Key Insights

Do you think Xero delivers good value for the price?

Yes

Are you happy with Xero's feature set?

No

Did Xero live up to sales and marketing promises?

Yes

Did implementation of Xero go as expected?

Yes

Would you buy Xero again?

Yes

Other Software Used

Screaming Frog SEO Spider, Webflow, BrightLocal, Moz Local, Semrush, Notion

Likelihood to Recommend

In South Africa, it is the best option for us as we don't have Stripe. It works well and is easy to use. We are now using extra add-ons to Xero from the marketplace like Xero projects which adds a whole feature list.