Zoho: A must for every product company
January 28, 2022

Zoho: A must for every product company

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zoho Analytics (formerly Zoho Reports)

We are a product-based company and we capture a lot of data points from our customers and record all the data in the Zoho. It helps us to get the graphical representation of customer acquisitions, engagement points, and a lot more. This tool helps us to take a lot of decisions by providing details regarding the source of the acquisition, platform, and country of the customer.
  • Perfect dashboards with insightful data
  • Easy to integrate with the app
  • Easy to create customized reports
  • Easy navigation
  • Easy data capturing and image based visualisation
  • Heatmaps for the mobile and Web UI
  • Easy tutorials to understand specific features
  • Session recording to view user behavior
  • Auto suggestions of the reports based on data
  • Unified product analytics platform
  • Customer conversational analytics
  • Data alerts whenever we face sudden drop
Our sales team also uses this platform and they are nontechnical and they are good to use and easily able to navigate on the platform.
We have more than 2 million records on Zoho and it manages all of them very smoothly.
Zoho costs less than power BI. Also, it's easy to use whereas power BI is a bit complex to use. Zoho has a lot of extra features than a Smartlook. Zoho is best for easy integration and data capturing.

Do you think Zoho Analytics delivers good value for the price?

Yes

Are you happy with Zoho Analytics's feature set?

Yes

Did Zoho Analytics live up to sales and marketing promises?

Yes

Did implementation of Zoho Analytics go as expected?

Yes

Would you buy Zoho Analytics again?

Yes

Zoho Analytics is must required tool for a product company. This tool is easy to use and has good value for money as it has very good data features. This product has helped our product team to read user behavior, value prepositions, and business growth parameters. We are lucky that with the help of the analysis feature we could early identify things and added the necessary features to make the product better. This is the tool that we use every morning to monitor our growth.

Zoho Analytics Feature Ratings

Pixel Perfect reports
9
Customizable dashboards
10
Drill-down analysis
10
Formatting capabilities
10
Report sharing and collaboration
9
Publish to Web
10
Publish to PDF
9
Report Delivery Scheduling
9
Pre-built visualization formats (heatmaps, scatter plots etc.)
9
Location Analytics / Geographic Visualization
10
Predictive Analytics
8
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Single Sign-On (SSO)
10
Responsive Design for Web Access
10
Mobile Application
8
Dashboard / Report / Visualization Interactivity on Mobile
8
REST API
10
iFrames
9