Overall Satisfaction with Zoho CRM
A great CRM tool for early-stage business. [It has] all the integrations and automations. The lead scoring mechanisms [are] also good. Support could be improved a lot - many times not reachable. But overall easy to use and handles most daily [tasks] and most importantly it's a good value for money- it's very affordable.
- Overall lead management increased for sales and marketing people
- Reduced manual lead filtering process - it was super helpful
- Increased email automations
Overall a fantastic tool for early-stage startups to begin operations with at affordable pricing. But not suited for late-stage business even with enterprise-grade. We started with Basic Standard - was good keeping the cost in mind, but when moved to enterprise, it was not that great [considering] other options like Hubspot at [a] higher price point with more features.
[The] product's configurability is ok to moderate. You can do most things or ask their support to set up for you.
Zoho is good at lower price points but if you have more cash and care for more features - HubSpot CRM is a good alternative [in my opinion].
Do you think Zoho CRM delivers good value for the price?
Are you happy with Zoho CRM's feature set?
Did Zoho CRM live up to sales and marketing promises?
Did implementation of Zoho CRM go as expected?
Would you buy Zoho CRM again?
Well suited - for early-stage [businesses] looking for an affordable CRM solution with basic to moderate power-packed features and also easy to use. Not suited for - for mid-stage to matured business - since Zoho CRM lacks lacked functionalities like - customer website journey and support is not up to the mark.